What are the responsibilities and job description for the LP Audit Manager position at Philz Coffee?
To support our retail growth, we're expanding the capabilities of our Digital/IT team with the addition of a new role - LP Audit Manager.
As a Loss Prevention Audit Manager, your primary responsibility is to oversee and manage the loss prevention audit program within Philz Coffee. Your role is crucial in the implementation and effectiveness of loss prevention measures, identifying and preventing potential losses, thefts, and fraudulent activities that may impact the company’s assets and profitability. You will be responsible for conducting audits, analyzing data, and making recommendations to mitigate risks and prevent loss. Your role will involve collaborating with various stakeholders, including store managers, district managers, security teams, and senior management, to maintain the integrity of the organization’s assets and minimize financial losses.
This is a remote role, however, you must be based in a Key California Philz Market (San Francisco Bay Area or Southern California).
WHAT YOU’LL DO
Risk Assessment
- Conduct risk assessments to identify potential areas of vulnerability, loss, or non-compliance. Collaborate with cross-functional teams to develop strategies and implement preventive measures to mitigate risks.
Loss Prevention Audits
- Develop and execute comprehensive audit plans that includes evaluating operational procedures, physical security measures, inventory controls, cash handling processes, and compliance with relevant regulations to assess the effectiveness of loss prevention processes and procedures.
- Conduct on-site inspections and audits at various locations, including retail stores, home office, and roasting plant to identify vulnerabilities and potential risks.
- Evaluate physical security measures, such as CCTV systems, access control, alarm systems, and ensure compliance with industry standards and company policies.
- Review inventory management practices, cash handling procedures, and point- of-sale systems to identify and address potential areas of loss.
- Review and manage third party chargebacks and disputes for revenue recovery.
Compliance
- Stay up to date with industry technologies, emerging risks, trends, best practices, regulations, and legal requirements related to loss prevention. Proactively identify opportunities for process improvements, enhanced controls, and cost savings.
- Develop and update loss prevention policies, procedures, and training materials to ensure consistency and adherence across the organization.
- Conduct training sessions for employees and management teams to raise awareness of loss prevention measures, policies, and procedures.
- Collaborate with legal and compliance teams to address any potential legal issues or concerns related to loss prevention activities.
- Monitor compliance with internal policies, procedures, and external regulatory requirements. Identify gaps and recommend corrective actions to address deficiencies.
Technology, Data Analysis and Reporting
- Utilize loss prevention technology tools, data analysis techniques, and surveillance systems to identify trends, anomalies, or suspicious activities.
- Leverage data to improve audit efficiency and effectiveness
- Analyze audit findings, surveillance data, and other relevant information to identify trends, patterns, and potential areas of concern.
- Prepare detailed reports and presentations on audit results, including risk assessments, loss trends, and recommended actions for senior management.
- Collaborate with cross-functional teams to develop actionable strategies and initiatives to reduce losses and improve operational efficiency.
- Monitor and track the implementation of corrective actions and provide regular updates to senior management.
Relationship Management
- Foster strong working relationships with store managers, district managers and other stakeholders to promote a culture of loss prevention.
- Develop and deliver training programs to educate employees on loss prevention best practices, policies, and procedures.
- Collaborate with external vendors or service providers to ensure the effectiveness of security systems, alarms, and other loss prevention measures.
- Evaluate vendor performance and adherence to contractual obligations.
WHAT YOU’LL NEED
- 7 years of loss prevention and audit experience in food & beverage retail or restaurant industry
- Bachelor’s degree in business administration, accounting, finance, or a related field (relevant work experience may be considered)
- Strong knowledge of loss prevention principles, practices, and technologies
- Experience managing credit card chargeback issues
- Excellent analytical and problem-solving skills
- Detail-oriented with strong organizational and project management abilities
- Excellent written and verbal communication skills
- Proficient in using audit software and data analysis tools
- Knowledge of relevant laws, regulations, and industry standards
- Professional certifications such as Certified Fraud Examiner (CFE) or Certified Internal Auditor (CIA) are desirable but not mandatory
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**Compensation & Benefits A reasonable estimate of the starting annual base salary for this role is $65,000 to $70,000. Please note that the base salary will vary based on qualifications, previous experience, and work location. When you join our team, we better your days through our benefits and support programs – we offer our team members medical, dental, and vision insurance, company-paid basic life insurance, optional family life insurance, 401(k) with company match, flexible spending accounts, commuter benefits, mental health support, holiday pay, Vacation & Sick Time, Team Member discounts, freebie drinks and discounted beans, fun Philz swag, opportunities for growth and advancement, and more!
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Salary : $65,000 - $70,000
