Director of Operations

PHMC is proud to be a leader in public health. PHMC requires that all employees are fully COVID-19 vaccinated by the first day of employment. We will offer the Covid-19 vaccination at no cost, via our Health Centers.

Job Overview:

The Director of Operations is responsible for managing the day to day operations of the Conference Center, Café, Fitness Center, Mail Center and Front Desk Reception at 1500 Market Street and the Conference Center, Mail Center and Front Desk Reception at 4601 Market Street. The role will develop practices and policies to ensure the delivery of quality services, excellent customer service, efficient operations and ensure that all issues are resolved in a timely matter with minimal disruption to daily operations.

Responsibilities:

• Manage Conference Center Operations
  • Supervise the Conference Centers (1500 &4601) ensuring quality services, efficient operations and excellent customer service.
  • Ensure efficient procedures are created, updated, and documented for booking and hosting conference center events.
  • Mange use of space to ensure maximum utilization of conference center space.
  • Coordinate with Marketing, Communications and the participating program to ensure that all appropriate events are advertised both internally and externally in efforts to support the mission to build healthier communities.
  • Ensure all appropriate events are coordinated with building management.
  • Ensure appropriate staffing for all events.
  • Develop and adhere to operational budget.
• Manage Corporate Reception
  • Supervise Corporate Reception coverage schedule (1500 & 4601) ensuring quality services, efficient operations and excellent customer service.
  • Ensure efficient procedures are created, updated and documented for reception duties including proper handling of calls and greeting of guests.
  • Manage telephone console systems in concert with IT department.
  • Manage coverage for breaks, vacation and sick days.
  • Ensure the phone system is set correctly when there is an early close, late opening or other office closure due to weather or any other reason.
  • Assist when needed for issues related to unauthorized guests and work with building security to ensure a quick and safe removal.
  • Develop and adhere to operational budget.
•  Manage Corporate Mail Center
  •  Supervise mail center staff ensuring quality services, efficient operations and excellent customer service.
  •  Ensure efficient procedures are created, updated, and documented for incoming and outgoing mail and packages.
  •  Secure vendors and manage relationships for incoming and outgoing mail services (USPS, FedEx, UPS, Quadient, etc).
  •  Work with Procurement to maintain shredding service processes and procedures and relationship.
  •  Maintain coverage in the mail center at all times.
  •  Address and resolve all issues with missing mail and packages.
  •  Develop and adhere to operational budget.
•  Manage Fitness Center Operations – 1500 Market Street
  •  Mange Fitness Center ensuring quality services, efficient operations and excellent customer service.
  •  Ensure efficient procedures are created, updated and documented for Fitness Center Operations.
  •  Maintain employee memberships including member activation, level of membership and member deactivation.
  •  Work with Facilities and building management to maintain regular cleaning and maintenance of the Fitness Center spaces.
  •  Develop and adhere to operational budget.
•  Manage PHMC Café Operations – 1500 Market Street
  •  Manage the PHMC Café operations ensuring quality services, efficient operations and excellent customer service.
  •  Ensure efficient procedures are created, updated and documented for Café Operations.
  •  Maintain an updated and comprehensive menu of grab and go snack items.
  •  Oversee the Co-Op responsibility of managing the inventory of all items and tracking sales and reporting monthly sales to Accounting.
  •  Resolve customer complaints.
  •  Develop and adhere to operational budget.
•  Manage Drexel Co-Op including hiring process from candidate selection, interviewing, offering, onboarding and offboarding.
•  All other duties as assigned.

Skills:

• Ability to analyze and improve organizational processes
• Ability to oversee budgeting, reporting, planning and auditing
• Ability to build alliances and partnerships with both internal and external stakeholders
• Exceptional customer service and interpersonal skills
• Excellent communication and organizational skills
• Ability to multi-task efficiently and effectively
• Solutions-oriented with ability to troubleshoot problems or issues
• Exhibit a professional appearance, attitude and demeanor at all times
• Must be punctual and adhere to company attendance policies

Education Requirement:

• Bachelor’s degree, postgraduate degree a plus – customer service or organizational management experience preferred

 Salary

• Salary is commensurate with experience