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Level II IT Support Staff (FT)

Phoenix IT Solutions
Phoenix, AZ Full Time
POSTED ON 4/14/2024
Seeking a motivated, Phoenix-metro area - Level II - IT Technician to join our dynamic team! You will provide remote and on-site assistance to a variety of managed service clients with their daily support, projects, maintenance, and improvements to their technology posture.
You must live in Phoenix Metropolitan Area**

Position: Level II IT Support Staff - *Must live in Phoenix Metro Area.* 

Summary: Fantastic growth, earnings, and amazing technology exploration opportunity.
The company provides the work at home systems/phone and a monthly stipend for internet service and paid mileage.

Essential Duties and Responsibilities:
  • Provide technical assistance with computer hardware/software, networking, backup, infrastructure, WIFI, Servers, monitoring, patch management, and security.
  • Manage multiple aspects of customers' platforms.
  • Manage user accounts, permissions, and access controls.
  • Troubleshoot network & system issues and resolve for clients, via phone, remote, and in person.
  • Interact with managed clients via phone, email, and chat.
  • Document and maintain accurate inventory and asset management records.
  • Monitor active network, workstation, and server infrastructure.
  • Perform regular system and network maintenance, including backups, updates, firmware, and patches on equipment.
  • Administer network security measures to prevent system interruptions or breaches.
  • Execute sensitive data backup and restoration procedures.
  • Document all technical procedures and user guides.
  • Respond to and resolve customer issues/resolution/assets in a timely and professional manner using our PSA tool.
  • Assist with disaster recovery and business continuity planning and testing. 
Requirements:
  • Must have 5 - 7 years of formal IT experience.
  • Bachelor’s or Associates degree in Computer Science, Information Technology, or a related field is a plus.
  • Previous experience as a system or network administrator is a plus.
  • Strong knowledge of Microsoft Windows, Microsoft Office, and computer hardware.
  • Experience with Active Directory, Exchange Server, and network infrastructure.
  • Experience with VoIP telephony systems a plus.
  • Reliable car/truck with valid insurance.
  • Frequently drive to client locations to perform in-person services, on the same day, or as needed.
  • Knowledge of TCP/IP and data protocols.
  • Ability to work independently and as part of a team.
  • Ability to adapt, prioritize and multitask in various environments.
  • Must be a self-starter, self-managed, and take ownership of any situation.
  • Excellent communication and customer service skills.
  • Strong troubleshooting and critical thinking skills.
  • Normal office hours, 7 AM - 6 PM but may require time outside office hours for projects or minimize customer downtime.
Physical Demands:
  • The employee is regularly required to sit, talk, and hear.
  • The employee is frequently required to sit, walk, reach, drive, and carry or move light furniture or technology components/periphery and use a ladder.
  • Specific vision abilities required by this job include close vision to a computer monitor.
Must have skills:

Microsoft AD skills:
  • Add/change/delete user AD accounts.
  • Sites and services.
  • Group policies.
  • LDAP.
  • Security groups/file permissions.
Windows server 2008 - 2021:
  • Shares
  • File/print operations
  • DHCP / DNS 
  • Backup
  • PDQ 
  • PowerShell
Workstations:
  • All MS applications
  • Must know outlook and how to set up user accounts
  • Domain functions
  • UNC Operations
Platforms - cloud / on-prem:
  • ConnectWise
  • Ninja RMM
  • Exchange
  • Sentinel One
  • DNS filtering
  • Office 365
  • Unifi
Printer / Scanners:
  • Driver updates / installation
  • Setup scan SMB / scan to email
Network:
  • Firm understanding of networks
  • Scopes / Masks
  • Public vs Private
  • How to setup back the network
  • Basic wire termination skills for CAT5 / CAT6
  • Run cable, terminate to patch/test/crimp cable
Software:
  • Any Microsoft core Office products
  • In-depth knowledge and use of Excel / Word/Outlook
Work Character / Ethics to be successful:
  • Honest
  • Self-starter/go-getter
  • No attitude / able to take direction and constructive criticism 
  • we do whatever is needed to complete the mission
  • provide help wherever we can (even if it's outside your wheelhouse – just escalate as necessary)
  • Hard-working – actively looking to engage opportunities to make sure we are proactive, not reactive to clients
  • Self-managed
  • Ability to be self-sufficient without being micro-managed
  • Groomed / Tidy
  • Personable/excellent oral and written communication skills
  • Detailed oriented
  • Drug-free
Benefits:
  • Compensation - DOE $46,500 - $62,500 plus incentive pay
  • Paid, Accrued vacation time
  • Paid Sick time
  • Paid Holidays
  • 401K with company match
  • Medical, Dental, Life
  • Optional Insurance for Spouse and Family
  • Home-based
If you meet the requirements and are interested in joining our growing team, submit your resume, cover letter, and a summary of your experience to careers@phxitsolutions.com.

About Us: We are a dynamic, growing, focused, Phoenix-based managed service provider.  We are selective in the partnerships we maintain with our clients.  We have been in business for 22 years and maintain our relationships by providing excellent customer service, attention to detail, and our ability to adapt, overcome and own any service issue.

Salary.com Estimation for Level II IT Support Staff (FT) in Phoenix, AZ
$87,587 to $107,610
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