What are the responsibilities and job description for the Concierge position at Phoenix Senior Living?
The Phoenix at Johnson Ferry is seeking a Concierge to join their team!
Shift details:
Every weekend required.
PURPOSE
The Concierge is often the initial contact and first impression that many people have of Phoenix Senior Living. The Concierge is responsible for greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Community Engagement Director and Executive Director in the marketing and sales efforts. Other responsibilities include assisting the Associate Director /HR Designee in the community recruitment process, computer data entry and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, music and ensuring a pleasant atmosphere.
PRINCIPLE DUTIES AND RESPONSIBILITIES
CUSTOMER EXPERIENCE
- Oversees the community entry area for visitors, guest and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guest.
- Contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families or visitors and ensures wait times are minimal.
- Greets potential candidates interested in learning more about Phoenix careers and job openings at the community. Director candidates to apply online or captures the candidate’s information onsite to launch the recruitment process.
- Answers incoming calls and resident calls within two – three (2 – 3) rings with the appropriate community greeting message and identification
- Tales complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient.
- Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate.
- Manages appointments for residents and family members such as but not limited to hairdresser, transportation, other.
- Sends get well cards to residents in the community (obtain community leaders signatures before delivering card)
- Sends sympathy cards to families and/ or responsible parties as needed (obtain community leaders signatures before delivering card)
EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION
- Education: High School Diploma/ GED required
- Proven customer service experience and skills
- Knowledge and experience in the Senior Living Industry preferred
