Server

Providence Hospitality Partners is based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.

SUMMARY: The Server provides food and beverage services to patrons in a friendly, efficient, and professional manner; ensures a positive experience for all patrons.

DUTIES AND RESPONSIBILITIES:

• Greets patrons upon arrival; assists with seating as needed
• Takes food and beverage orders accurately and courteously; responds to patrons’ questions regarding food and beverage items
• Accurately writes tickets for food items as needed or receives orders from wait staff
• Maintains complete knowledge of and strictly abides by state liquor regulations; verifies legal drinking age of patrons as needed
• Handles purchasing transactions, which include operating cash register and accounting of daily sales
• Receives payment from patrons; makes change as needed; issues receipts
• Clears and resets tables and bar area as needed
• Possesses and maintains thorough knowledge of all beverage selections available and characteristics/description of every wine/champagne on the wine list and by the glass
• Maintains cleanliness and sanitation at all times; performs closing clean-up duties
• Resolves patron problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed
• Assists other staff members as needed to ensure optimum service to all patrons
• Completes all necessary paperwork; maintains files and records
• Performs other related duties as assigned by management

QUALIFICATIONS:

• Excellent customer service skills
• Good judgement with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds

EDUCATION AND EXPERIENCE:

• Previous server experience is required

COMPETENCIES:

• Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity-Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security-Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand, walk, bend, stoop, lift, and reach
• Continually required to lift/push/carry items up to 50 lbs.
• Occasional exposure to extreme heat or cold and loud noise

SALARY:

HOURS:

BENEFITS:

• Medical, Dental, and Vision Insurance
• Company paid Basic Life and AD&D Insurance
• 401(k) with Company match
• Paid Time Off and State required Sick Pay
• 8 Paid Holidays
• Hotel discounts by brand
• Voluntary Short-Term and Long-Term Disability