What are the responsibilities and job description for the Front Desk Receptionist position at PHYSICAL THERAPY & SPORTS MEDICINE?
Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you! Our privately owned physical therapy clinic is seeking a Front Desk Receptionist to join our dedicated team and play a crucial role in delivering exceptional care to our patients.
Job Responsibilities:
- Greet patients and visitors with a warm and friendly demeanor, creating a welcoming atmosphere at the front desk.
- Handle all incoming calls and inquiries promptly and professionally, providing accurate information and directing calls to the appropriate staff members.
- Schedule appointments efficiently, ensuring optimal utilization of clinic resources and minimizing patient wait times.
- Verify patient insurance information and assist in processing necessary paperwork for a seamless check-in process.
- Coordinate patient registration and ensure all necessary forms are completed accurately.
- Maintain patient records and update the clinic's database with new information as required.
- Collaborate with therapists and other clinic staff to ensure smooth patient flow and timely delivery of services.
- Handle billing and payment processing in a confidential and organized manner.
- Address patient concerns and complaints with empathy and professionalism, escalating issues to the appropriate personnel when necessary.
- Maintain a clean and organized front desk area, ensuring a professional and pleasant environment for patients and staff.
Requirements:
- Previous experience in a customer service role is preferred.
- Excellent interpersonal and communication skills to interact effectively with patients, staff, and visitors.
- Strong organizational abilities to manage appointment scheduling and administrative tasks efficiently.
- Knowledge of medical terminology and insurance procedures is a plus, but not required (we are willing to provide training).
- Ability to multitask and prioritize responsibilities effectively.
- Detail-oriented and capable of maintaining accuracy in data entry and paperwork.
- Positive attitude and a team player mentality.
- High school diploma or equivalent.
Join our team and make a difference in the lives of our patients! As a Front Desk Receptionist at our clinic, you will be an essential part of our commitment to providing top-notch care and exceptional customer service.
