Per Diem Front Office Coordinator

Are you:
- looking for a team-centered, patient-focused and all around inclusive, healthy and FUN working culture and team dynamic?
Do you:
- have a passion to care deeply, serve greatly and make a difference in patient's lives in paralell, addition to and amongst the mundane day to day tasks?

The Role:
This role is the essential and foundational supporting role to each of our Columbus and North Columbus location leads. This role is one of the major faces of who we are, what we are about and how we faciliate excellent patient care and service throughout the flow of the day. If bringing a positive and uplifting influence into people's day to day lives speaks to your passions, then this role is for you!

About Us:
We are a busy physician group looking for a dynamic team player interested in utilizing their skills and abilities to support our mission of bringing high-quality care and healing to our patients.

Each member of our staff is an integral part of our dynamic and collaborative team that holds a wide range of interdisciplinary skills and abilities. If you have a positive/upbeat, can-do attitude and enjoy working with team-centered, patient-focused and all around fun teams then this is the office for you. A breif description of what the day to day might look like is listed below.

Position Summary: The Patient Care Coordinator works under the general direction of the Practice Administrator and is a member of a dynamic team focused on coordinating all aspects of patient care. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patient’s individual needs that may arise related to the care they receive.

Key Duties and Responsibilities

Patient Access

• Perform opening, closing and the completion of daily office duties
• Accurately schedules and coordinates patients’ appointments
• Calendar management, ensuring accuracy and follow up as appropriate
• Answer the telephone in a professional and courteous manner and directs calls appropriately
• Uses effective oral and written communication with a variety of Health Care Professionals, patients and their advocates, hospital and clinic personnel both at the facility and other medical facilities, representatives of insurance companies and other organizations related to the health care industry

Coordination

• Act as a liaison between patients, consulting physician, referring physician or outside agency to coordinate patient appointments and/or care. Will coordinate the exchange of information either written or verbal before and after patients are seen
• Triage calls from referring physicians, patients, family members, and others wishing to access care
• Maintain completion and accuracy of all PCC touch points in the patient chart, including Demographics, Contacts, Notes, Portal, Documents, ect.
• Facilitate the flow and accuracy of documents between patient, providers and payers
• Assist with the financial clearance process as necessary
• Receive and respond to provider/patient feedback and requests as appropriate
• Actively participates in departmental and/or organizational process improvement initiatives
• Assists with ancillary duties as assigned by the Practice Administrator
• Maintain HIPAA compliance

Essential Qualities
The essential qualities necessary include, but are not limited to:

• Dependable
• Takes initiative
• Team player
• Excellent oral and written communication skills
• Time management, multi-tasking, effective prioritization/organization skills and follow through
• Ability to work independently, with little supervision
• Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff
• Maintains a high level of urgency when attending to patient care matters and daily tasks
• Professional demeanor
• Maintains a positive, resourceful attitude towards providers, patients and staff

Qualifications

• AA degree in healthcare related field or the equivalent
• One (1) year of experience in a fast paced, multifaceted environment
• Knowledge of exceptional customer service concepts and techniques
• Proficient in the use of computers

Preferred Qualifications

• Electronic Medical Records (EMR) experience
• One (1) year experience in medical/healthcare setting or two (2) years in multifaceted, fast paced customer service role
• Basic knowledge of HIPAA and ability to maintain compliance

Physical Requirements

• Sit for long periods of time
• Lift 10-15 lbs
• Spend long periods of time at computer

Location:
We have two locations (Columbus & Dublin). This role will be split between our Columbus and Dublin locations and will be expected to float as needed.

Hours:
We are open: M-TH 8am-4:30p and Fridays 8a-1p
We are open to bringing on a Per Diem Patient Care Coordinator in the event we need some ancillary assistance throughout the week and/or in the event of call offs or PTO/vacation requests.

Please inquire for details.

Hours are flexible throughout the week based on clinic operations and with approval of the Practice Administrator.

Benefits:

• Positive and uplifting working environment
• Healthy and inclusive culture
• Collaborative and team-centered dynamic
• Room for growth in skills and abilities

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

COVID-19 considerations:
Masking & social distancing required throughout the entirety of your workday

Experience:

• medical office: 1 year (Preferred)
• fast paced work environment: 1 year (Preferred)
• excellent customer service: 1 year (Required)

Work Location: In person

Salary : $15 - $18