Technical Repair Service Manager

• Advocate for our best-in-class motion and positioning systems, throughout the entire sales process, through constant customer engagement.  

• Engineer and develop customer-focused solutions, working through the stages of mechanical assembly, software programming, and system controls processes.  

• Leverage your superior engagement skills to capture the voice of the customer to ensure the designed solution meets or exceeds the requirements. 

• Build and design solutions across the breadth of PI’s product offering, respond to customer requests, re-creating and testing issues from the field, ensuring customer system uptime.  

• Develop solutions for current and future market needs via Proof-of-Concepts. 

• Perform product demos at the customer facility, standard and new product installations, and custom retrofits.  

• Train customers on the proper use of PI products, tailored to suit their application. 

• Leverage your deep product knowledge to assist customers in reaching higher levels of performance by delivering proactive support and creative troubleshooting. 

• Collaborate and coach internal and external stakeholders to ensure the sales cycle is complete and a strong technical solution has been delivered. 

• Build for the future, by documenting and communicating industry trends internally to drive next generation product development.  

• Provide customer support remote and on-site, as needed.   

What Have You Done: 

• BS or Masters in Engineering, Mechatronics, Physics or another related field. 

• Experience designing products or concepts in SolidWorks or other CAD programs. 

• The ideal candidate would have experience in motion control, or hexapod/Stewart platforms, or Piezo actuators, motors or sensors. Having worked with DC servo, stepper, and linear motors is a bonus. 

• Experience in one or more of the following disciplines are a plus at PI: air bearing technology, microscopy and optics, or photonics and lasers, or metrology and precision measurements, or galvo scanners or machine vision/imaging. 

• Our technology stack includes Raspberry Pi or Arduino, Linux systems, industrial automation controls/PLC EtherCAT/TwinCAT and SPI communication interfaces. 

• Experience working with 3D Printing, LabVIEW, MATLAB, Python, C, C#, C , G-Code, would be a bonus.  

• Ability to travel, less than 10% is anticipated. 

What We Provide: 

• Blue Cross Blue Shield of MA PPO medical plan with HSA. 

• Dental and vision insurance. 

• LTD & Life insurance. 

• 401k with a generous company match. 

• Paid time off includes holiday, vacation and sick leave. 

• Biweekly pay (every other Friday).