WATCH & JEWELRY CONSULTANT

At Piaget North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

WATCH & JEWELRY CONSULTANT - PIAGET, BEVERLY HILLS

MAIN PURPOSE

The Watch and Jewelry Consultant role is a representative of Piaget and should ensure exceptional service for all clients. The Watch and Jewelry Consultant is responsible for achieving sales targets and proactively developing a Piaget Client Base.

KEY RESPONSIBILITIES

Sales Performance & Service:

• Achieve sales targets and KPIs while proactively developing a Piaget Client Base.
• Define and recruit prospective clientele.
• Assist and support after sales clients.
• Develop a detailed knowledge of Piaget creations to provide exceptional customer service.
• Participate in Boutique events in order to develop potential clientele.
• Share ideas and recommendations to management in development of individual business.
• Follow and implement all required procedures, standards and policies as outlined in the Retail Book and RISE.

Clienteling:

• Provide exceptional customer service surpassing client’s expectations at every opportunity.
• Demonstrate the refined luxury lifestyle of Piaget through customer service, attitude, personal grooming, dress code and behavior at all times.
• Ensure the highest level of service and care for both clients and prospects.
• Implement an effective data capture & follow up for clients, prospects, CS and reservations.
• Build, develop and maintain your own Local and International client database ensuring client’s loyalty.
• Resolve client challenges with the highest professionalism, promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the Boutique Management.

General Operations:

• Recommend improvements to the management team in all aspects of the boutique operations/maintenance.

• Attend and participate in all boutique meetings and trainings as required
• Support the management in any back of house/administrative operations as requested.
• Demonstrate flexibility by supporting the boutique in ad-hoc responsibilities.
• Finalize all sales in SAP system.

Stock Management:

• Control inventory quality (scratches, movements, batteries for quartz watches) maintaining exceptional selling conditions.
• Participate and support the team with daily and annual inventories.
• Take ownership of designated inventory categories, maintaining the highest standard.

Visual Merchandising:

• Implement and follow all standards as per the Boutique Visual Merchandising guidelines.
• Actively ensure merchandise presentation reflects VM standards and general cleanliness of the boutique at all times

JOB REQUIREMENTS

• 5 to 10 years’ experience with a strong passion and understanding for the luxury retail and/or service industry.
• Excellent communication and organizational skills both written and verbal.
• Well-groomed and demonstrates an attitude of professionalism, conscientiousness and reliability.
• Takes initiative, is conscientious and provides complete follow through on all aspects of responsibility
• Has a “team player” spirit and the ability to work well within a group/team dynamic
• Shows innovation and initiative in setting customer care standards.
• Proficiency with SAP and Microsoft Office software.
• Assist with special projects as needed.
• Enthusiastic, self-confident and self-motivated with a positive attitude at all times.
• Able to work flexibly, embrace and manage change.

Expected Salary Range: $20/hr - $26/hr

Salary will be negotiated based on relevant skills and experience.

This role is commission eligible