Voice Engineer

Description

JOB LOCATION: This is an on-site position located in Augusta, GA

Job Purpose

This role is responsible for assisting with the support, maintenance and implementation of the telecommunications infrastructure for the enterprise. This includes the administration of the telecommunications infrastructure and its associated software, including Cisco Call Manager, call accounting systems, voice mail, interactive voice response, video conferencing systems and web conferencing systems.

Key Responsibilities

• Performs implementation, maintenance and monitoring of the Cisco Unified Collaboration (UC) environment including Cisco Call Manager and Cisco Unity voice mail systems.
• Independently provides basic telecom administration and assists with complex administration in the areas of Cisco Call Manager, Cisco Unity (voicemail), video conferencing and web conferencing.
• Conduct capacity planning and system testing of VoIP and Voice Mail systems.
• Provides technical support to telecom initiatives in the areas of preventative maintenance, configuration back-ups, capacity planning, telecom redundancy, and disaster recovery.
• Independently provides VoIP programming for basic installations and assists with complex installations.
• Provides Voice Mail and Call Manager programming for our production environments through moves, adds, and changes.
• Independently provides new user creation and basic support of cloud based web conferencing (WebEx).
• Evening and weekend on-call support via remote assistance and possible onsite support. Occasional travel in the Atlanta area may be required; you must be willing to travel and possess a valid driver's license.
• Updates telecom documentation in written and diagram form for the network.
• Monitors telecom infrastructure and par levels of equipment.
• Performs other tasks and duties as assigned.
  
  

Knowledge, Skills, Abilities

Decision Making Able to make guided decisions using provided information, and some research, with consultation from others. Scope at team level. Able to provide input into decisions impacting Piedmont services.

Analysis and Problem Solving Able to analyze a simple situation and determine solutions based on provided information and guidance, with some individual research. Scope at individual or team level.

Communication Able to communicate ideas and information to team and customers using a variety of media. Good written, verbal, and presentation skills at peer and customer level. Able to work within ITIL and PMI frameworks.

Teamwork and Customer Service Completes tasks given to accomplish group goal, functions as team member. Is polite, fair, and tactful when working with others, and responds in a timely manner.

Fiscal Responsibility - Utilizes Piedmont resources responsibly and cost efficiently. Able to offer suggestions for improved costs savings.

Process Adherence Adheres to all defined organizational processes.

Time Management Able to make effective use of time with little direction and priority guidelines.

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Qualifications

MINIMUM EDUCATION REQUIRED:

High school diploma or equivalent required.

Minimum Experience Required

Three (3) years of experience including hands-on knowledge of the installation, implementation, configuring, programming, and maintenance of telecommunications equipment, video conferencing equipment, and voice/data equipment including current versions of Cisco Call Manager is required.

Minimum Licensure/Certification Required By Law

None.

Additional Qualifications

Associates degree from a recognized college or university in telecommunications, Computer Science, Information Systems or closely-related field preferred.

Cisco Certified Network Analyst Voice on currently supported Cisco Unified Collaboration products is preferred.