Information Technology Operations Engineer
Job Posting for Information Technology Operations Engineer at Pierce
Network and Infrastructure Management:
- Manage the systems and infrastructure of the datacenter network, including server upkeep and updates
- Set up, monitor, and resolve issues with network devices, such as switches, routers, and firewalls
- Work with other teams to plan and execute network enhancements and extensions
- Develop and apply security policies and procedures for the datacenter and OT networks
- Watch for any suspicious network activity and take appropriate security actions
- Keep up to date with industry standards and new security challenges
- Continuously track and assess network performance to detect and resolve any problems
- Work with other IT experts to improve the datacenter network for optimal performance
- Address IT/network-related incidents and outages quickly, finding and fixing the causes as soon as possible
- Apply proactive steps to reduce the likelihood of future incidents
- Maintain accurate and up-to-date documentation of the datacenter network configuration, protocols, and procedures
- Create and update network diagrams and technical documentation
- Document all requests/incidents in corporate ticketing system
- Help end-users and other IT teams, such as network and security engineers, with technical problems
- Communicate with IT upper management about local IT issues
- Take turns being the on-call contact for urgent events
- Bachelor's degree in computer science, Information Technology, or a related field preferred
- Proven experience in datacenter operations, with a string understanding of server hardware, networking, and storage technologies
- Proficiency in datacenter management tools and monitoring solutions
- Strong troubleshooting skills and the ability to analyze and resolve complex technical issues
- Knowledge of security best practices and experience implementing security measures in a datacenter environment
- Network administration and Infrastructure management experience for 5 years, focusing on datacenter environments
- Skilled in setting up and managing network devices, such as Cisco switches and routers
- Skilled in setting up and managing VMware with VSAN
- Skilled in setting up and managing Network Environments including Cisco/Meraki switches and Palo Alto and Fortinet firewalls
- Familiar with network monitoring tools and incident response methods
- Relevant certifications like Cisco CCNA or CCNP are an advantage
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