Job Posting for Pilates Studio Front Desk Administrator at Pilates Center of Rockville
Benefits/Perks
Competitive compensation
On-the-job training and development
Free Pilates classes and employee discount
Paid time off
Annual performance and salary reviews
Job Summary
We are seeking a skilled and dynamic Front Desk Administrator (FDA) to join us in our wellness mission. Our FDA provides administrative support for our clients and teaching staff, maintains smooth and efficient business operations, and provides exceptional client care. If you see yourself in the qualifications below and believe you can contribute in this role, then PCOR may be the place for you!
Responsibilities:
Welcome guests and prospective clients
Provide tours for prospective clients
Respond to inquiries in person, over the phone, and via email
Book appointments and classes, manage client profiles and schedules, and process payments
Prepare daily studio paperwork (schedules, reports, files, etc.)
Manage incoming and outgoing email communications
Educate, promote, and sell services to prospective clients
Host virtual Pilates classes on Zoom
Provide a high level of customer service and hospitality
Build and nurture relationships with clients
Resolve customer issues that arise
Ensure the studio is clean, safe, and well-maintained
Qualifications:
Previous business or office administration experience
Previous sales experience
Superior customer service skills
Excellent communication skills, both verbal and written
Ability to multi-task and thrive in a fast-paced environment
Strong computer skills (Mac, Excel, Word, Mindbody/scheduling software)
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