Communication and Campus Information Coordinator

Description

POSITION DESCRIPTION

• The Communications and Campus Information Coordinator serves as the initial contact for Pilgrim Place. Receives incoming calls, responds to web and portal requests and welcomes residents and staff visiting the Administration Building. The position provides clear and concise general information and customer service by working closely their team and with other Administration staff. This position serves as part of the donor software team assisting with data management. In addition, this position will provide limited assistance regarding admissions and marketing and serves under the direct supervision of the Vice President for Advancement and Community Engagement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as the first point of contact to greet and welcome visitors to the Administration Building including residents, staff and members of the public. This includes assisting them to meeting rooms, offering refreshments or directing them to site locations.

• Keeps current regarding content of multiple communications channels enabling them with the ability to answer or provide assistance related to admissions, events, resident programming, and larger scale events and activities of Pilgrim Place.

• Updates and maintains the resident information databases regarding updates, phone numbers and email addresses for import and distribution to critical business systems. (i.e. Cantata, Donor Perfect, Outlook Directory, R-Care, Regroup, Resident Map).

• Serves as a proofreader providing content and layout feedback for digital and print media.

• Coordinates the printing, mailing and the distribution of resident communication pieces as well as assists with large fundraising campaign and appeal runs. Prepares overnight packages and coordinates U.S. postal pickup for administration.

• Collects, modifies and creates communication content for media messaging for resident directed communications such as Web, Portal, Weekly Announcements, and Regroup.

• Assists with print and production of community information such as online directories, annual Resident Directory, Annual Report and pricing sheets for brochures.

• Provides support to the VP of Advancement by providing identified data reports and analytics through fundraising software and other tools for development, marketing and resident committee work.

• Assist in the admissions process by answering basic information, directing calls, assisting in setting appointments. This position also prints and prepares the admissions packets for Director of Admissions as well as enters electronic health records in the prospect module.

• Participate in the Culture Change process through committee assignments that may involve Steering Committee, Action Teams, PersonFirst Team, and/or self-led household team.

• Attends meetings and serves on various employee committees as assigned.

• Practices good safety habits and participates as a member of the Safety Team

• Performs other duties as assigned

Qualifications

• Minimum 1-year previous working experience in a general administrative environment

• Knowledge of administrative and clerical procedures, computer skills including proficiency with spreadsheet and word processing programs, and Microsoft Office and Windows 10

• Experience facilitating calls through a multi-line phone system

• Possess the ability to multi-task while under pressure

• Excellent communication and interpersonal skills

• Customer-oriented and patience is a must

• Dress and appearance reflect professionalism and a friendly attitude

• Read write and speak fluent English; bilingual a plus

• Ability to complete multiple assignments by established deadlines