Coordinator, Fraud Prevention

Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.Job DescriptionThe purpose of this job is to monitor transactions, investigate and recommend final decisions on customer fraud claims, and report findings that will help the Fraud Prevention team improve methods of preventing fraud. The role will collaborate with other team members of the Fraud Prevention team to create and implement fraud prevention tactics.Work fraud claims timely and ensure credits are issued appropriatelyEnsure all possible transactions are monitored via the fraud prevention tools and help our customers better protect their accountPerform the daily time sensitive processes of alerting customers of suspected fraudulent activity and identifying trendsIdentify new fraud patterns / exposures and recommends necessary changes to fraud policy and procedure to prevent or minimize financial lossesWork with Fraud Prevention Manager to cooperate and participate in any police investigation involving fraudulent activity at our proprietary sites.  Participation may include log file review, video file download or hard copy request, reviewing video and distributing to all investigating parties, and transaction review for a site in questionProvide input to assist in Credit / Sales strategic decisions for the department(s) and associated programsModel behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest levelEnsure all activities follow rules, regulations, policies, and proceduresComplete other duties as assignedQualificationsHigh School diploma or equivalent certificate requiredBachelor’s degree in finance, accounting, or related business field preferredMinimum three years’ work experience requiredSpecialized KnowledgeIntermediate Microsoft Office, Jira, and beginner Tableau skills preferredKnowledge of financial and accounting principles, practices, and proceduresStrong systems orientation with the ability to rapidly develop deep knowledge and understanding of key credit department systemsCompetenciesStrong written and verbal communication skills both internally and externally with customersExcellent analytical, critical thinking, organizational, and time management skillsTeamwork, problem solving, conflict management, influencing, presentation and negotiating skillsAbility to manage multiple projects and work-streams concurrentlyAbility to set priorities, multitask, meet deadlines, and resolve problems with a high sense of urgencyAdditional InformationNation-wide Medical Plan/Dental/Vision401(k) Flexible Spending AccountsAdoption AssistanceTuition ReimbursementWeekly PayOnsite GymOnsite Cafeteria All your information will be kept confidential according to EEO guidelines