Sr Manager, Change Management

Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.Job DescriptionThe Senior Manager of Change Management is a key role within the Change Management team tasked to oversee the creation and implementation of strategic change initiatives across the organization. This role is critical in ensuring change management initiatives are communicated, supported cross-functionally, and measured clearly to improve our organization’s effectivenessThis position is on-site in Knoxville, TNOversee the creation and application of the organization’s change management methodology and lead change management activitiesLeverage a change management process and tools to support adoption of the organization’s key initiatives and projectsEstablish governance and expectations for change management practices across the organizationTrack progress, report, and manage issues/risks of change management initiatives, adapting as neededPartner with stakeholders in Project Management, Communications, Talent Development and others to develop and roll out trainings, tools, and templates at an enterprise-levelPartner cross-functionally to provide change management consultation, training, advice and supportCreate a network of change agents and change sponsors across the organization to upskill capabilities across the companyDevelop and lead a team of direct reportsEnsure all activities are in compliance with rules, regulations, policies, and proceduresComplete other duties as assigned QualificationsBachelor’s degree in business, human resources, communications, technology or other related field, or equivalent work experienceDemonstrated experience building and implementing change initiatives across complex organizationsUnderstanding of change management methodologies (ex – Prosci, ADKAR, others), tools, and approachesChange management certification or designation desiredExperience and knowledge of change management principles, methodologies, and toolsExcellent communication skills (written and oral) to facilitate large meetings and communicate with all levels of the organizationAcute business acumen and understanding of organizational issues and challengesStrong strategic thinking, decision-making, and problem-solving abilitiesStrong ability to analyze data and make data-driven decisionsAbility to use relationship-building and communication skills to influence othersStrong stakeholder management skills Additional InformationGeneral office work requiring sitting or standing for long periods of time