Senior Telecom & Voice Engineer

Job Title: SCITES - Senior Telecom & Voice Engineer - Doral

Location: Doral, Florida

Required Clearance: TS-SCI – can start with a Secret clearance

Certifications: IAT Level II or III Baseline Certification & Computing Environment (CE) Certificate such as Cisco Certified Network Professional – Collaboration (CCNP) or higher

Required Education: Bachelor’s Degree in a related technical discipline or commensurate level of experience based on position level

Required Experience: 10 years of experience w/o degree, BA/BS or equivalent with 6 years of experience, or MS in a related field with 4 years of experience.

Description

Seeking a Telecom & Voice Engineer to help maintain the USSOUTHCOM Enterprise System in Doral FL. The work entails working with Cisco Unified Communications hardware and software to provide critical secure voice communications capabilities to the SOUTHCOM headquarters. By providing this direct support to SOUTHCOM (a combatant command) you help keep its mission on the tip of the spear. Your work enables the government customer to conduct business in defense of U.S. policies and directives in the Caribbean, Central and South American area of responsibility.

 Responsibilities

Typical Responsibilities/Tasks:

· Requires detail-oriented, in-depth knowledge of Unified Communications (UC) hardware and software for CISCO Voice Systems.

· • Provides high-level support and technical expertise for Unified Capabilities.

· • Responsible for systems administration, operations, maintenance, and associated activities of communication/collaboration platforms installed throughout the USSOUTHCOM enterprise.

· • Ensure the operation of the enterprise meets defined service levels and serves as the contractor’s service owner for service solutions.

· • Responsible for applying security principles, practices, and procedures under the Risk Management Framework (RMF) to maintain compliance with applicable security regulations.

· • Install, maintain, update, document, and manage all aspects of collaborative services needed in support client requirements.

· • Assist with the planning, design, implementation and sustainment of Cisco Collaborative Solutions, Cisco tools, QoS, VoIP deployments, SIP trunks, call control, IP routing, LAN switching and routing protocols.

· • Develop and oversee the adherence to maintenance and performance standards for data, voice, and video network hardware systems.

· Troubleshoot highly complex data, voice and hardware problems

· Perform capacity planning through ongoing monitoring, alerting, and reporting resource utilization levels and errors in the environment using a variety of tools and processes

· Perform network readiness collaboration assessments and optimize voice and network solutions. Implement and maintain collaboration security best practices by assessing current threats, vulnerabilities, risks and associated with Security Technical Implementation Guides (STIGs) and Cyber Task Orders (CTOs)

· Identify and resolve technical problems related to the installation, upgrade and daily operations of the customer’s geographically dispersed VoIP infrastructure

· Maintain existing Cisco VoIP environment consisting of Cisco Unified Communications Manager and various models of Cisco and Polycom phones

· Maintain inventories for support and maintenance per location by working with our selected vendors

· Build, maintain, and audit all voice network related documentation as it relates to configuration, SOPs, service records, asset inventories, topologies, etc.

· Perform maintenance and upgrade of networks including servers, routers, switches, firewalls, remote access systems, and networks

· Maintain network integrity and connectivity while ensuring compliance with policies and maintain system backup and recovery capability

· Work the ServiceNow ITSM Incident queue to resolve Incidents

· Evaluate new communications technologies to enhance network capabilities

· May coach and provide guidance to less-experienced professionals

· On occasion may have to work afterhours/weekends to resolve issues and/or support exercises

Required Qualifications

· TS-SCI – can start with a Secret clearance

· Five plus (5 ) years’ experience the skillset or a related IT career field

· Bachelor’s Degree in a related technical discipline or commensurate level of experience based on position level

· Project Management Professional (PMP) & ITIL v4 Foundation

Desired Qualifications

· Applicants with a higher level of experience in Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Emergency Responder (CER), Unified Contact Center Express (UCCX) and Cisco Meeting Server (CMS) will be given priority for interviews

· Experience working with VMWare, Cisco IOS, VG Gateways, PRI Gateways, and Analog Voice Connections, 3rd party secure phones, voice end-point hardware, PBX technologies, along with testing and implementing UC capabilities throughout an enterprise is a plus!

· Experience working with Authentication, Certificates, and Encryption

· Experience with managing work tasks with ServiceNow or other ITSM too

About PingWind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA Certified with offices in Washington DC and Northern Virginia. www.PingWind.com

Our benefits include:

Paid Federal Holidays

Robust Health & Dental Insurance Options

401k with matching

Paid vacation and sick leave

Continuing education assistance

Short Term / Long Term Disability & Life Insurance

Employee Assistance Program through Sun Life Financial EAP Guidance Resources

Veterans are encouraged to apply

PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.