Agent

Job Summary :

The Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations.

Essential Functions :

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Provide the client with concierge-level security at the company location and / or events; Deescalate tense situations or individuals that may arise.

Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.

• Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
• Transport the client to and from company location and / or events.
• Secure the client's residential perimeter; Review CCTV, manage access controls, and respond to alarms, as needed.
• Identify and escalate equipment deficiencies / failures.
• All other duties, as assigned.

Education, Experience, and Certifications :

High School Diploma or GED with law enforcement, military, and / or security experience. An unarmed MD security license is required.

CPR / First Aid / AED certification preferred. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies :

• State required licenses and certifications.
• Law enforcement, military, and / or security experience.
• Concierge-level customer service experience.
• Able to complete thorough and accurate investigations and reports.
• Access control systems, CCTV, and alarm monitoring experience.
• Strong problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Solid verbal and written communication skills.
• Computer knowledge; Microsoft Office.

Working Conditions :

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.

In addition to other demands, the demands of the job include :

• Must undergo and meet company standards for background and reference checks, drug testing, and behavioral selection survey.
• Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
• Exposure to sensitive and confidential information.
• Ability to handle multiple tasks concurrently.
• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Rapid and effective decision-making during unusual or emergency situations.
• Work in environments and under conditions that may require carrying authorized weapons and ammunition, the use of protective gear and devices, and / or awareness of personal safety.
• Seeing, hearing, speaking, and writing clearly in order to respond effectively to situations, communicate with employees and clients, observe and report incidents and direct others.
• Frequent sitting and / or standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
• Some lifting and moving up to 10 pounds and occasionally up to 25 pounds.
• Close and distance vision and ability to adjust focus.
• Travel, as required.
• Current employees include Pinkerton and all Securitas divisions.

Last updated : 2024-04-25