Member Services Representative
Job Posting for Member Services Representative at PINNACLE FIT CLUBS LLC
Job Details
Level: Entry
Job Location: Mattoon Fitness LLC - Mattoon, IL
Position Type: Full Time
Salary Range: Undisclosed
Job Shift: 2nd Shift
Job Category: Customer Service
Description
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Schedule
Full Time
- Monday - Thursday: 3:00 PM to 11:00 PM
- Friday: 1:00 PM to 9:00 PM
- 8-hour shift
Essential Duties and Responsibilities
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Benefits
- FREE Black Card Membership!
- Paid Time Off (PTO)
- Health Insurance - First of the month following hire date
- Medical & Prescription drug plans
- HSA (Health Savings Account)
- Dental
- Vison
- Life/AD&D
- Voluntary Short Term Disability (STD)
- Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
- 401k plan after 3 months of service
Qualifications
Qualification Requirements
- Must have a satisfactory background check.
- Punctuality and reliability are a must.
- Superior customer service skills, preferably in the fitness industry.
- Exceptional leadership, diplomacy and listening skills.
- Basic computer proficiency.
- Hard working, enthusiastic, energetic, upbeat, and positive attitude!
- Strong problem resolution skills.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Hourly Wage Estimation for Member Services Representative in Mattoon, IL
$16.51 to $20.04
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