Customer Service Manager

Position: Business Account Specialist (Customer Service)

Location: Providence, RI (Hybrid)

Contract Duration: 12 Months contract

Client is looking for a customer-facing professional who will own and manage the relationship with complex, expedited and simplified distributed generation applicants throughout the company’s end to end interconnection process. Successful candidates will have strong technical and project management skills, enabling customer sponsored Distributed Generation projects to be interconnected cost effectively, within state regulated timelines, while achieving high customer satisfaction. The professional will act as the customer’s primary point of contact guiding them through regulatory, legislative and technical obligations, obtaining and interpreting technical documentation, performing preliminary screenings/feasibility reviews as necessary, drafting contractual agreements, and coordinating complex Distributed Generation projects with multitude of internal and external stakeholders throughout the construction process. As a Distributed Generation subject matter expert, the candidate will also be expected to provide outreach and educate others on Distributed Generation initiatives. This position may also get involved in the preliminary (Step 0) stages of large complex electric projects in assisting customers with evaluating the feasibility of such projects.

Key Accountabilities:

• Manage DG projects with customers, external vendors, contractors and consultants to ensure timely delivery of utility services and completion of the project.

• Develop and maintain effective relationships with network strategy, account development, inside and outsides sales, regulatory, energy product & program management, jurisdictional teams and external vendors in order to facilitate communications, integrate work and ensure the successful delivery of company’s products and programs.

• Challenge existing policies and procedures to continuously seek ways to enhance customer service and cost-effectiveness.

• Ensure projects are following appropriate accounting procedures.

• Negotiate, develop, and administer all aspects of interconnection related agreements.

• Provide energy efficiency and growth leads to the sales organization as applicable.

• Update and maintain company websites with latest program information.

• Represent Client as needed in various industry associations

Knowledge & Experience Required:

• Familiarity with power system components, engineering concepts, project management and interconnections.

• Experience with renewable energies and utility industry a major plus.

• Demonstrated project management skills

• Knowledge or willing to understand various regulatory policies and interconnection related standards.

• Able to read schematics, one-lines and recommend/oversee changes to documentation.

• Working knowledge of Geographic Information System (GIS) or ability to be trained.

• Proficient in using Microsoft Office software products.

• Experience with Salesforce a plus

• Experience with utility electric and gas construction a plus.

• Excellent organizational, verbal and written communication skills.

• Ability to represent the company in meetings, seminars and present materials as needed.

Job Type: Contract

Pay: $30.00 - $33.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to Commute:

• Providence, RI 02907 (Required)

Work Location: In person