D&T Field Support Technician

Job Description:

• A PC Technician; - Both Network and Dell Hardware certification is a plus.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

Required:

• Associate's degree (AA) or equivalent from two-year College or technical school and a minimum of two to three years of related experience and/or training.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Ability to effectively present information to an internal department and/or large groups of employees.
• Requires knowledge of financial terms and principles.
• Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
• Ability to comprehend, analyze, and interpret situations.
• Ability to solve problems involving several options.
• Requires strong analytical and quantitative skills.
• Exceptional Customer Skills required.
• Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
• Provides level I & II end-user support for software and hardware issues.
• Oversees the daily operations of the local area network.
• Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
• Troubleshoots Desktop Virus and malware issues
• Maintains a daily backup of all network files.
• Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
• Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
• Provides recommendations of program changes to correct software problems.
• Assists in the purchasing of new computer equipment and peripherals for a specified location.
• Performs software and hardware inventory.
• Basic Administration of Phone and Voicemail systems for site.
• Performs other duties as assigned.
• No formal supervisory responsibilities in this position.
• May provide informal assistance such as technical guidance and/or training to coworkers.
• May coordinate work and assign tasks.
• Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
• Errors in judgment may cause short-term impact to co- workers and supervisor.

Note:

Intake Notes:

• Onsite
• Question HM wants answered: "Share their experience using Microsoft Office Suites, give examples. Share in detail
• Will turn into a Perm role if it is right the person or EST 72K
• The interview process with consist of 3 rounds, the first 2 Zoom or Team, the 3rd IN-Person
• COVID - Follow Client protocol, while onsite will have to wear mask
• Suppliers MUST add the following sentence to ALL external job postings for the Client MSP.
• An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.
• SUPPLIERS MUST NOT post the following information regarding current COVID protocol on EXTERNAL job postings.
• This information is for Supplier knowledge only.
• Client will require proof of either vaccination or a weekly negative COVID-19 test for employees and visitors to access all U.S. corporate offices.
• Client sites may limit their protocol to fully vaccinated individuals only.
• This information will be shared by the myTemp team when applicable.