Job Posting for Regulatory Compliance Specialist at Pinnacle Group
Job Description
Job Title: Customer Service /Regulatory Compliance Specialist Location: Lehigh Valley, PA Pay Rate: $20-$22/hour on W2. Duration: 2 months (Short term)
** Candidates must be local to the Lehigh Valley area - must be able to work in the office and remote if needed **
Job Description:
This position prepares responses to the PUC informal complaints, develops effective working relationships with PUC investigators, and identifies opportunities to improve compliance results.
Job Duties:
Analyze PUC informal complaints and prepare responses.
Serve as the PUC liaison and ensure systemwide consistency in the application of Chapter 56 regulations and other PUC guidelines.
Build effective working relationships and credibility with PUC investigators who process informal complaints.
Proficient in computer experience including Microsoft word and excel.
Effective working relationships with internal and external clients.
Note: In lieu of pre-screening questions, the manager would like a response to a short scenario on top of the resume. Scenario: A customer raises a concern about the accuracy of his last three bill statements. After the bills are explained, he will need help with a payment plan. Please prepare a written response as if you were contacting the customer.
Pay Range: $20 - $22
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.
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