Regulatory Compliance Specialist

Pinnacle Group
Allentown, PA Full Time
POSTED ON 8/17/2023 CLOSED ON 9/30/2023

Job Posting for Regulatory Compliance Specialist at Pinnacle Group

Job Description

Job Title: Customer Service /Regulatory Compliance Specialist
Location: Lehigh Valley, PA
Pay Rate: $20-$22/hour on W2.
Duration: 2 months (Short term)


** Candidates must be local to the Lehigh Valley area - must be able to work in the office and remote if needed **

Job Description:
  • This position prepares responses to the PUC informal complaints, develops effective working relationships with PUC investigators, and identifies opportunities to improve compliance results.
Job Duties:
  • Analyze PUC informal complaints and prepare responses.
  • Serve as the PUC liaison and ensure systemwide consistency in the application of Chapter 56 regulations and other PUC guidelines.
  • Build effective working relationships and credibility with PUC investigators who process informal complaints.
Position Requirements (Required Skills):
  • Customer services' experience -Critical thinking skills.
  • Strong written and oral communication skills.
  • Proficient in computer experience including Microsoft word and excel.
  • Effective working relationships with internal and external clients.
Note:
In lieu of pre-screening questions, the manager would like a response to a short scenario on top of the resume.
Scenario:
A customer raises a concern about the accuracy of his last three bill statements. After the bills are explained, he will need help with a payment plan. Please prepare a written response as if you were contacting the customer.

Pay Range: $20 - $22

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.

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Salary.com Estimation for Regulatory Compliance Specialist in Allentown, PA

$54,280 - $85,937

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