What are the responsibilities and job description for the Event Services Concierge position at Pinnacle Live?
Event Services Concierge
Company Overview
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Job Summary:
The Event Service Concierge is the primary customer service representative of Pinnacle Live to event planners and attendees, as well as hotel partners. The Event Technology Concierge will be available prior to the event kick-off, during and at wrap-up to eliminate the need for clients and hotel partners to ensure equipment and room setups are functioning as expected and proactively troubleshoot any necessary issues. Business hours will vary based on business levels. Extended business hours and weekends will be required.
Essential Functions:
- Check meeting rooms prior to events to ensure equipment and networking information is set as needed.
- Greet clients before the event begins and ensure client satisfaction with all Pinnacle Live equipment and all networking needs
- Maintain accurate client event information within the Company’s business systems
- Coordinate with Sales Managers to ensure all on-site additions and changes are properly documented
- Review daily invoices with the client and obtain client’s signature on invoice(s)
- Provide continued communication with clients throughout the duration of their event
- Provide basic troubleshooting of networking and AV equipment and engage technical staff when necessary
- Maintain regular communication with technical staff regarding client needs
- When time permits and as necessary, assist technical staff in the set and striking of AV equipment
- Ensure any lost, stolen, or damaged equipment is immediately reported to management.
- Make sure all Company occupied areas are clean, organized, and up to Company standards.
- Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation, and networking.
- Comply with all Company policies and procedures
- Other duties as assigned.
Education & Experience:
- High School Graduate or equivalent
- One to Two (1-2) years experience with audio-visual and/or hospitality industry preferred
- One (1) year prior customer service experience, preferably in a hospitality environment
- General computer proficiency and willingness to learn new platforms
Required Skills & Knowledge:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
- Strong customer service skills
- Good working knowledge of computer hardware and software
- Planning ability; able to plan and prioritize
- Strong interpersonal skills
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Strong team player orientation
- Commitment to best-in-class customer service for internal and external stakeholders
- Professional appearance
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
