IT Business Analyst

Job Description

Pinnacle Propane is looking for a Senior Business Analyst who has solid techno-functional experience with a variety of financial and operations systems to work on business-focused projects. Must be able to proactively think and plan ahead; communicate effectively to help tackle impediments and ensure stakeholders have a clear understanding of requirements and challenges. This role is focused on supporting internal and external customers through a variety of technical and strategic projects, including policies, practices and solutioning, and must be a versatile, well-experienced business analyst.

Job Duties

• Understand business needs, assess business and/or technology impact of those changes, capture, analyze and document requirements
• Provide industry best practice standard in project documentation
• Serve as an ambassador for adoption of project management methodologies across the business
• Partner with business, functional and technical stakeholders across diverse teams
• Analyze process, system and tools, recommend upgrades/changes
• Understand functional and technical requirements; document, discuss and communicate them without creating chaos
• Work on technical projects: implementations, upgrades, system adjustments and improvements, technology innovation, automation, and technical documentation
• Quickly come up to speed on the technical environment and help standardize the footprint while maximizing the utilization of systems and tools
• Some technical data analysis work will be required
• Learn and understand new & old software applications implemented within the business
• Facilitate change management required for adoption of processes and systems

Required Skills

• Effective communicator who influences senior leadership and key stakeholders; is comfortable presenting on a wide variety of functional and technical topics to a broad audience
• Strong oral and written communications with excellent teamwork and interpersonal skills
• Experience with business analysis and detailed requirements documentation
• Experience with engaging stakeholders to capture and prioritize business needs
• Hands on systems analysis and workflow documentation experience
• Ability to work well under pressure with tight deadlines
• Great attention to detail and follow through on tasks
• Innovative, driven and self-motivated
• Strong background with MS Office (Power Point, Project, Excel, Outlook, Visio)
• Documentation: General technical writing, UAT, use cases, functional & technical requirements, process mapping, Root Cause Analysis (RCA), test plans/cases, project plans, project metrics
• Industry Experience (preferred): Supply chain management, sales/customer care (order to delivery), finance and accounting, logistics, distribution
• Project management methodology and processes: Waterfall & Agile

Education

• Bachelor's degree and 8 years of experience