What are the responsibilities and job description for the Help Desk Technician - 4 day work weeks! position at Pinnacle Technology Solutions?
A Help Desk Technician answers phone calls and emails from customers having problems or requesting changes, and sometimes goes on site to work on projectrs or address problems in person.
Some basic Windows and network skills are required, but largely this position is about customer interactions – understanding the issues, documenting as you work through our troubleshooting processes, and escalating as necessary.
You will get to know the people at the companies you are working with, and we expect you to maintain a friendly, professional relationship with them. We focus on quality rather than quantity – we want you to have the time to understand the problem fully and fix it completely, rather than evaluating you on how fast you can close tickets or get people off of the phone.
You can expect to gain a broad understanding of the following:
- Windows Server / Active Directory
- macOS
- iOS / Android devices
- Voice Over IP Telephone Systems
- Wired & Wireless Networks
- Hardware Troubleshooting
- Office 365 & Google Apps
Job is in person at our Fort Wayne office - remote work considered after 6 months.
We work 4 days a week, 9 hours per day - on non-holiday weeks, you can expect to work M-Th or M/T/Th/Fr on alternating weeks. Hours are 8-5 with no lunch, 7:30-5:30 with an hour lunch, or some other similar schedule that works for both you and us.
Pay is commensurate with experience.
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- On call
Application Question(s):
- A credit check is something we run after a candidate has accepted an offer, but before they have started. To avoid unpleasant conversations AFTER the job offer/acceptance, what will we find when we run your credit report?
- A background check is something we run after a candidate has accepted an offer, but before they have started. To avoid unpleasant conversations AFTER the job offer/acceptance, what will we find when we run your background check?
- Do you already live in (or are willing to relocate to) Allen County? Because on call emergencies very occasionally require on site visits, it's important that you live within 10-15 minutes of downtown Fort Wayne.
- What specifically seems appealing about this position?
Education:
- High school or equivalent (Required)
Work Location: In person
Salary : $50,000 - $70,000