Track & Tracing Specialist

Job Title: Track & Tracing Specialist

Location: Chicago

Job Type: Full Time

Schedule: Monday - Friday @ 5:30am - 2:30pm

Reports To: Director, Business Development

ABOUT PINWHEEL LOGISTICS, INC.

Pinwheel Logistics, Inc. is a fully bonded and insured full-service transportation company servicing all points domestic and Canada. Pinwheel is dedicated to helping customers save on distribution and transportation costs while improving delivery reliability. We are committed to building strong relationships with our customers and carriers. By providing open lines of communication to our customers and carriers, we have created a seamless operation focused on honesty, respect and efficiency in our business.

THE ROLE:

As a Track & Trace Specialist you are responsible for supporting our Operations Division by monitoring and tracking of our customers’ freight. You will provide visibility and maintain accurate documentation for all loads. This position is perfect for early risers who want to enjoy their afternoons outside of work!

THIS JOB MIGHT BE FOR YOU IF

• You are a self-starter who operates well under pressure and in a fast-paced environment.
• You enjoy interacting with people and providing excellent customer service.
• You have great communication skills and can effectively convey information.
• You are conscientious and take the time to ensure your work is right.
• You are driven and motivated to make a meaningful impact for your role.
• You work well in a team environment.
• You are seeking opportunities to advance your career.

KEY RESPONSIBILITIES: 

• Support Operations Division to provide solutions for customers’ needs and resolve issues
• Provide clear and concise communication
• Troubleshoot customer concerns and pro-actively monitor the movement of freight to ensure customer satisfaction
• Track and trace all load assignments to ensure accuracy and delivery of time-sensitive freight
• Initiate “check calls” with drivers on all pick-ups and deliveries
• Communicate with drivers to ensure that on-time service is provided for all customer shipments
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
• Maintain accurate records to include time/date stamps, trailer numbers, seal numbers and any specific customer notes
• Other duties, as assigned.

EDUCATION & QUALIFICATIONS: 

• High school diploma, or GED equivalency preferred, but not required
• Experience in transportation and logistics is a plus, but not required
• Excellent customer service and communication skills
• Exceptional verbal and written communication skills
• Strong customer service and relationship building skills
• Working knowledge of computer programs and ability to navigate various sites; must be proficient with Microsoft Office and Google Drive
• Strong problem-solving skills and ability to recognize issues and identify effective resolutions
• Ability to multi-task, organize, and prioritize duties
• Personal ownership and accountability
• Must have the ability to thrive in a fast-paced environment

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

This position operates in an office environment and uses computers, telephones and other office equipment as needed to perform duties. The employee is regularly required to sit and stand for long periods of time. Must be able to lift 25 lbs. with or without assistance. Must be able to work in front of a computer screen for long periods of time. Must be able to communicate effectively on a telephone and by email. All building occupants are required to wear a face covering when entering the building and elevators.

An Equal Opportunity Employer:

It is the policy and practice of Pinwheel Logistics, Inc. to provide equal opportunity to all qualified persons and not to discriminate against any applicant for employment based on race, sex, color, religion, national origin, age, disability, veteran status, or any other status protected by federal, state and local regulations.