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Supervisor of Customer Service

Pittsburgh Regional Transit
Pittsburgh, PA Full Time
POSTED ON 4/17/2024
Pittsburgh Regional Transit is seeking a Supervisor of Customer Service to supervise the activities of the Customer Service/Relations staff; administration of the operation and training policies, procedures, and performance standards to the Customer Service/Relations staff; to resolve customer complaints and assist any other Supervisor of Customer Service, as needed for Port Authority of Allegheny County d/b/a Pittsburgh Regional Transit (PRT).

Essential Functions:
  • Assigns work and supervises the daily activities of assigned Customer Service/Relations staff. Ensures day-to-day activities, in support of department goals, are completed in an efficient and cost-efficient manner within established policies and procedures.
  • Working knowledge of social media platforms such as Facebook, Twitter, Instagram etc..
  • Adheres to budget limitations, assists in supervising programs within budgetary scope and performs related administrative duties such as assisting in composing monthly board reports.
  • Assists with ongoing monitoring of Customer Service information processes to ensure employees provide customers with accurate and timely information in the proper manner.
Job Requirements:
  • High school diploma or GED.
  • Associate degree in marketing, communications, business or directly related field from an accredited college or university.
  • Minimum of (3) years of customer service experience within a call center environment or PRT customer service experience within the last five (5) concurrent years of the PRT call center.
  • Effective interpersonal skills, ability to handle emotionally charged situations and to handle a demanding workload.
  • Demonstrated ability to communicate internally and externally through effective written and/or verbal skills.
  • Demonstrated ability to lead, manage and complete projects and/or tasks that have been delegated within a group and/or team setting.
  • Demonstrated ability in the use of Windows, Microsoft Word and Excel.
  • Ability to work various shifts including weekends and holidays.
  • Excellent organizational skills.
Preferred Attributes:
  • Extensive experience in a call center environment.
  • Experience in utilizing the Internet.
  • Extensive knowledge of PRT ’s various modes of transportation and services provided.
We offer a comprehensive compensation and benefits package. Interested candidates should forward a cover letter (with salary requirements) and resume at https://Careers.RidePRT.org .

Salary.com Estimation for Supervisor of Customer Service in Pittsburgh, PA
$64,858 to $86,162
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