FunZone Arcade Manager

Position Objective: At Pizza Ranch, all our team members are vital to the successful operation of our restaurants. This role is primarily responsible for managing the FunZone Arcade and the FunZone Arcade team members. This person will manage all aspects of staffing and create and sustain a legendary experience for all FunZone Arcade guests.

Responsibilities:
Include but are not limited to:
Hiring, training, developing, and retaining FunZone team members

Leading the process and team execution of merchandising, inventory management, party bookings

Managing the daily operations, game uptime, and overall appearance of the FunZone Arcade

Promoting the FunZone experience via social media channels and local store marketing

Key Accountabilities:
Include but are not limited to:
Manage all aspects of staffing, scheduling, and training of FunZone Attendants

Detail, market, and organize all aspects of group events and parties including managing reservations, contacting guests, and scheduling FunZone Attendants accordingly

Ensure events and party details are executed accurately and on time

Merchandising and inventory control of Redemption Center

Order and manage party supplies and redemption inventory

Develop and implement post-event and post-party follow up and referral process

Ensure courteous customer service and respond to guest questions, complaints, and/or requests

Elevated level of knowledge of FunZone systems and games

Ensure completion of FunZone game and counter cleaning protocols

Minimize game downtime by ensuring completion of necessary maintenance and service, or coordination with FunZone Game Technician

Ensure maintenance of the overall appearance of the FunZone Arcade

Increase FunZone visibility and awareness including a consistent presence on social media outlets

Develop thorough understanding of the reporting system to ensure FunZone profitability

45-50 hours per week

Qualifications, Skills, and/or Competencies:
Strong management and relationship building skills

Ability to effectively communicate and work closely with restaurant managers and staff

Able to work with computers and POS system

Highly self-motivated. Must have a high sense of urgency in providing an excellent level of service and follow through

Strong detail orientation with a demonstrated proficiency in both planning and execution

Ability to oversee multiple detailed projects and manage change effectively

Understanding of general marketing principles including targeting, advertising, pricing, sales process, and contract negotiation

Excellent oral and written communication skills

Effective interpersonal skills with the ability to influence and lead others

Results oriented; ability to prioritize rapidly with strong critical thinking skills and excellent decision-making/analytical skills

Ability and willingness to work nights and weekends, as needed

Management experience in retail or hospitality preferred