Contact Center Representative- Scheduler

Job Title: Contact Center Representative -Scheduler (31599874) - 20 Positions

Location: Bellaire, TX 77401

Job Type: 03 Months contract

Schedule Notes: hours of operation are M-F, 7a-p and Saturdays, 9am -2pm

Duties: Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient

and professional manner.

• Accurately documenting all calls using the appropriate computer systems.
• Following up on any unresolved queries and completing any call back requests in a timely manner.
• Providing advice, information and solutions to all customers.
• To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the

campaign you are assigned to work.

• Working to achievable targets within a strong team orientated environment.
• To adhere to quality scripts and to maintain a high level of quality scores.
• Ability to adapt to new changes in a fast pace environment.
• To represent the organization in a positive and professional way at all times.
• Display a positive attitude and high level of commitment.
• To attend monthly meetings to discuss overall performance with your Coordinator along with staff meetings and other

department meetings as requested.

• Comply with all security requirements identified under HIPPA/PHI and as outlined in Texas Children’s policies.
• Any other duties that may be assigned by your leader.

Skills: Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration

knowledge.

• Understanding patient privacy requirements for protected health information (PHI).
• Basic knowledge of best practice standards for customer service and management of customer expectations.
• Understanding the importance of employee engagement in the contact center environment.
• Ability to use a personal computer and electronic medical record software. The ability to listen and record accurate

information.

• Must demonstrate self-initiated work behaviors, good verbal and written communication skills.
• Bilingual, English and Spanish preferred.
• If communicating in a language other than English, the incumbent must pass and maintain the Health Care Language

Proficiency or Interpreter Assessment by MasterWord Interpreter Services.

Education: H.S. Diploma or GED- Required

2 years contact center, customer service, &/or other experience in a healthcare setting is required.

Skills: Required

• CUSTOMER SERVICE

Job Types: Full-time, Contract

Salary: $18.00 - $20.00 per hour

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• If interested, please leave your email, contact and best time to reach you

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service in health care setting: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person