What are the responsibilities and job description for the Club Manager position at Planet Fitness - JP Mgmt?
Job Summary
JP Management Services, LLC is a multi-location Planet Fitness® franchisee with nine locations in west Michigan. JP Management operates on the EOS business model, and consistently meeting scorecard goals as set by executive leadership is a requirement for the role.The culture of JP Management Services, LLC, integrates our core values of Positive Team Environment, Integrity, Excellence, Passion, and Having Fun. We seek to hire, retain, review, recognize, and promote based on our core values and look for employees who share our core values.
The Club Manager will become part of one of the fastest growing fitness chains and also a rapidly growing West Michigan Franchise group. They will lead a team that is responsible for club operations and to ensure employee and member satisfaction along with desired financial results. This position is a salaried, exempt position that reports to the Regional Manager. The position requires most of the work to be performed in person at the assigned location.
Responsibilities and Duties
Essential Duties
- Recruit, hire, train and develop a high performing staff.
- Create and maintain a welcoming atmosphere for all members, prospective members and guests.
- Schedule staff and ensure all shifts are covered.
- Manage key administrative processes including payroll, deposits and close downs, inventory, issues, marketing, Human Resources and metrics/reporting
- Resolve employee and member issues.
- Manage employee disciplinary/termination activities.
- Ensure a clean and safe facility including equipment, locker rooms and interior as well as exterior of the facility.
- Uphold Brand Standards, including brand excellence execution (360 cleaning and customer service audits), 30 day app adoption, 30 day secondary billing, and excelling in meeting and exceeding company metric standards.
- Provide excellent customer service.
- Protects member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.
Essential Physical Functions
- Must be able to regularly lift or move at least 25 pounds and occasionally move or lift up to 75 pounds.
- Must be able to effectively communicate both in writing and orally.
- Continual standing, moving, and walking for several consecutive hours during shift, which comprises 80% of daily duties. Remain stationary for approximately 20% of daily duties.
- Available to be on-call for emergencies which may occur at assigned club.
- Continual talking in person or on the phone during shift.
Qualifications and Skills
- High school diploma/GED equivalent required. College degree or equivalent experience preferred.
- Must be 18 year of age or older.
- Current CPR Certification required; paid for by employer.
- Successful completion of Monterosso PFU Learning Pathway or equivalent training.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as an Assistant Manager or fitness trainer at a Planet Fitness®, at least six months experience preferred.
- Basic computer proficiency, including, but not limited to, Data Trak and Google Workplace applications such as Google Office and email.
- Solid supervisory, diplomacy and listening skills.
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Minimum one to three years of experience in leading and/ or managing a team, preferably in the fitness industry. Leadership/Management experience
- Passion for fitness and motivating employees, while creating a culture in line with JP Management’s core values.
Salary and Benefits
- Competitive salary between $40,200 - $49,200 (based on experience and qualifications) plus bonus
- Benefits:
- Up to $10K annual bonus opportunity distributed monthly
- 401K program with excellent company match
- Generous paid time off, PMLA, and short-term disability
- Health, vision and dental benefits
- Mobile phone plan
- Flexible pay options (On-demand pay and mobile Earned Wage Access)
- Free Black-Card gym membership
- Online education, enrollment in leadership and executive mentoring program.
- Ability to participate in national and local educational conferences to network with over 1,500 peers throughout the U.S.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability status, age, genetic information, protected veteran status, height, weight, marital status, or any other characteristic protected by law.
JP Management Services LLC is committed to the full inclusion of all qualified individuals. As part of this commitment, JP Management Services LLC will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@redmountaincompanies.com.
JOIN THE CLUB.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Salary : $40,200 - $49,200
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