Assistant Manager

Assistant Club Manager

Job Summary

The Assistant Club Manager’s primary role is to assist the Club Manager in performing their duties.

Reports To

Club Manager

Essential Duties and Responsibilities for Assistant Club Managers

General

• Create a culture of positivity and motivation within the club and with the Team Members.
• Create and maintain a friendly welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines. Provide 1 service.
• Recruit, hire, train and develop a high performing club team.
• Complete all payroll functions in a timely manner, this includes but is not limited to running reports, submitting payroll and approval of time cards.
• Adhere to policies and procedures outlined in the employee handbook.
• Obtain Regional Manager permission for purchase of any new retail goods or cleaning supplies.

Team Management

• Schedule team and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
• Administrate and process all new hire and ongoing personnel paperwork.
• Resolve employee issues or concerns. Elevate appropriate issues to upper management.
• Maintain employee files according to state regulations.
• Prepare HR related forms as necessary.
• Obtain approval in writing from Regional Manager for all overtime requests.
• Manage disciplinary/termination activities.
• Complete monthly and annual evaluations on your team
• Uphold integrity and security of staff files and sensitive company documents.
• Make raise requests in writing to Regional Manager. (If applicable)

Customer Service/Front Desk Activities

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Demonstrate unparalleled knowledge of computer systems to complete any membership related function.
• Explain and promote our unique fitness instruction classes (PE@PF) to active members and new members, helping them to keep their workouts new and exciting.
• Ensure that staff is aware and trained on all marketing promotions.
• Facilitate all member requests, issues and questions.
• Exceed the minimum required daily statistics.
• Track statistics and reports (weekly, monthly, annually).
• Maintain accurate daily balance sheets and complete daily bank deposits.
• Authorize refunds.

Club Cleanliness and Maintenance

• Oversee cleanliness and maintenance of facility.
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage inventory system for cleaning supplies.

Miscellaneous

• Take control of, assess and assist in emergency medical situations.
• Complete and submit an official accident report to the regional manager and check back in with the member within three days.
• Ensure prompt opening/closing of gym when applicable.
• Backup support for any employee who is absent.
• Maintain your club to a BER standard of 90% or higher.
• Be a brand ambassador by leading a judgment free lifestyle.
• Manage inventory system for retail goods.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry
• Exceptional leadership, diplomacy and listening skills
• Basic computer proficiency (Microsoft Suite)
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills
• Current CPR Certification recommended.
• Must be 18 years of age or older
• Must be punctual
• Must have the ability to be constantly on call on an immediate as needed basis

Physical Demands

• Visible continuous activity during shift
• Continual talking in person or on the phone to members during shift
• Must be able to lift up to 50 lbs.
• Frequent climbing, balancing, kneeling and crouching during shift
• Frequent cleaning of equipment and facilities