Information Technology (IT) Manager

Care. No matter what:

PPLM has been a leader in promoting sexual health for more than 90 years.  We believe that all people deserve the information and expert services to make informed, personal decisions that affect their health, their lives and their futures.  We are the state’s leading provider of sexual and reproductive health services. We educate families and empower youth to make responsible choices that lead to healthier lives.  We advocate for policies that improve sexual health.

Our Commitment to Diversity, Equity and Inclusion:

PPLM believes sexual health is essential to every person’s overall health, well-being and happiness. We recognize that geographical and systemic barriers entrenched in discrimination and stigma prevent people in Massachusetts from having equitable opportunity to choose their own path and access to sexual and reproductive health care. In order to address health equity in communities across Massachusetts in an authentic way, we must start with ourselves. We are taking focused steps to make progress in our own organization. We have embarked on a diversity, equity and inclusion journey that will lead us toward becoming an organization that better reflects our patients and embodies cultural humility. We are wholeheartedly committed to this work.

POSITION SUMMARY:

The Information Technology Manager is responsible for optimizing technological infrastructure of PPLM’s (Planned Parenthood League of Massachusetts) internally managed IT systems and routinely collaborates with PPLM’s IT managed service organization, to ensure efficient and effective technical support and service delivery.  Duties include onboarding and offboarding procedures, maintaining internal and shared policies, information security, troubleshooting, user account management, and access audits.  The position also coordinates with senior leadership to determine modern technologies and enhancements and serves as a technical advisor and/or a project manager for IT related projects or enhancements. 

Compensation: 88k/year

Commitment: Full Time, Hybrid. 3-5 Days onsite 24hr on-call support

Location: Boston office, with travel to other PPLM locations as needed.

• Administration of all internally managed software and IT Infrastructure
• --- Research of emerging products for procurement
• --- Manage or advise on projects regarding software installations, upgrades, and patches
• --- Hardware inventories and management
• --- Workstation set up and maintenance
• --- User account management onboarding and offboarding staff
• --- Knowledge management
• --- Orderly maintenance of data facilities
• --- Distribution groups and application security / policy configuration
• --- Manage end-to-end compliance and information security of affiliate partner managed systems
• --- Troubleshooting and escalation management
• --- Project manage Okta Integrations with the IT managed services organization
• --- Disaster recovery, back-up, business continuity planning, and testing cycle
• --- License management
• --- Information security
• --- Audit lifecycle for Active Directory user accounts, distribution and security groups, and other audits as necessary
• --- IT Vendor and contract management
• --- IT Vendor evaluations including security reviews
• --- Management of IT policies and procedures
• --- Computer network and troubleshooting
• --- Escalation management
• Work in collaboration with Project & Systems Manager and PPLM D365 Admins to ensure Dynamics 365 is working properly and effectively for all users.
• Work in collaboration with Project & Systems Manager to manage Power Platform and assign security roles to Dynamics 365 environments (as needed)
• A capacity and willingness to manage a range of technologies supporting PPLM’s business operations
• Act as the technical sponsor or project manager for IT related projects
• Other tasks and responsibilities as needed.
• Knowledge of the following technologies:
• --- Office 365 including SharePoint and Teams
• --- Familiarity or knowledge of Power BI, Microsoft Platform, Microsoft Dynamics 365 for sales (a plus)

• Working in awkward positions, such as underneath desks in the office
• Ability to lift up to 50 pounds
• 24-hour on call support during an IT security incident in collaboration with the IT managed service organization
• Ability to work from home two days a week except for high activity/high volume weeks.  High activity weeks may require onsite/in-office presence five days a week
• Position based in Boston with travel to all PPLM health centers as needed
• Consistent access to a vehicle and a valid driver’s license required

• Bachelor's degree in computer information systems or computer engineering or equivalent experience
• 5-7 years of experience in systems and /or application administration
• Project management skills required
• Knowledge of NIST standardsISO 27001, SOC (System and Organization Controls) 2, and PCI DSS certifications
• Excellent organization skills and communication skills with all levels of the organization
• Quickly adapt to evolving environments and technology landscapes
• Ability to keep patient and sensitive business information confidential
• Demonstrated ability to work with people of different races, ethnicities, sexual and gender identities and expressions, ages, abilities, and experiences
• Commitment to addressing the impact of racism and other oppressions on sexual health
• Commitment to PPLM’s mission and values.

Planned Parenthood League of Massachusetts offers a comprehensive benefit package which includes; health, dental and vision insurance, 11 paid holidays, 403B retirement plan with a 3% employer match, paid parental leave, paid time off, flexible spending accounts and more.

Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.