What are the responsibilities and job description for the Concierge position at PlannedCompanies - CA?
Our company is in search of a friendly and professional Concierge to manage all client services. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of exceptional customer service.
The successful candidate will have a confident personality, enjoy networking with clients and be equipped with excellent communication skills (written and verbal). In addition, the qualified candidate should possess a comprehensive knowledge of local businesses, travel selections, and entertainment scenes.
RESPONSIBILITIES:
- Upon request of clients, make reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues.
- Handle inquires from clients and residents in a professional manner.
- Help with the organization of on-site events.
- Greet clients when they enter the building and guide them to their designated areas.
- Process important queries and manage customer expectations in a polite and friendly manner.
- Keep track of frequent clients and create a tailored experience based on their personal needs.
- Answer telephones and monitor the lobby.
- Provide information on the surrounding area stores and services such as car service centers, grocery stores, health spas, liquor stores, pharmacies, religious centers, beauty spa’s, tailors, video stores, etc.
- Maintain control of all keys. This includes logging the keys in and out.
- Announce all visitors to the clients and tenants. Keep all visitors at the front desk until permission is received from the unit resident/tenant.
- Maintain a clean and pleasant environment.
- Log in and secure all packages, deliveries and other appropriate items at the designated area.
REQUIREMENTS:
- Minimum of 2+ year’s client facing experience.
- Basic computer literacy skills and talent for technology.
- Advanced written and verbal communication skills.
- Excellent knowledge of local attractions and establishments.
- Polite, friendly and self-assured attitude.
- Skills in multitasking and good time-management.
- Lift up to 50lbs
Schedule Available:
Tues-Sat 3pm-11pm
Pay: $15 per hour
Located in Newark, NJ!
Salary : $0
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