What are the responsibilities and job description for the ERP Project Manager position at PlanStreet Inc.?
About the Job: As an ERP Project Manager, you will spearhead the management of multiple PlanStreet case management implementation projects. Your primary focus will be on ensuring the seamless integration of PlanStreet's SaaS solution into clients' business operations within the human services and public sectors. You will be responsible for overseeing the entire project lifecycle, from initial analysis to final implementation, while maintaining strong client relationships and adhering to project scope.
Role Description: We are seeking an ERP project manager to manage multiple PlanStreet case management implementation projects. The ideal candidate will have substantial experience in ERP implementation in human services and public sectors and a strong background in project management. This individual should be highly motivated, have exceptional planning, coordination, and communication skills, and thrive in a fast-paced, high-visibility, and impactful environment.
Responsibilities:
- Act as a full-cycle ERP project manager, overseeing the entire project lifecycle within the defined scope.
- Manage client relationships and project scope while implementing PlanStreet's SaaS solution.
- Analyze all aspects of clients' business operations to align their processes with PlanStreet's solution.
- Determine resource requirements for project tasks related to implementation.
- Collaborate with PlanStreet's business analysts and developers to meet clients' business requirements.
- Work with clients' implementation managers on User Acceptance Testing and End User Training.
- Occasionally provide guidance to the sales team on complex implementations during pre-sale activities.
- Demonstrate knowledge and understanding of cloud ERP system implementation methodology and tasks within each project phase.
- Proficiency in Microsoft Project web/online for project planning and management.
- Effectively communicate project status to stakeholders, articulating the true status of the workstream.
- Coordinate with multiple, large, cross-functional teams or projects, and liaise with management and stakeholders.
- Understand the importance of follow-up and documentation of results.
- Drive abstract and complex project tasks to assist project progression.
- Demonstrate excellent verbal and written communication skills, as well as interpersonal skills, in this highly visible role.
- Thrive in a fast-paced environment, effectively managing time and priorities to meet deadlines.
- Maintain composure under pressure in ambiguous and complex situations.
- Exhibit independent thinking, problem-solving skills, and adaptability to changing schedules and work plans.
Must-Have:
- Bachelor's Degree preferred.
- Strong planning, mapping, and communication skills with the ability to make decisions based on new information.
- Affinity with the Information Technology world and understanding of ERP use cases.
- Passion for software and enthusiasm for learning.
- Excellent communication and interpersonal skills.
Nice to Have:
- Experience in a SaaS or ERP company.
- Immediate availability.
- 10 years of experience in post-sales implementations.