Distribution Center Operations Clerk

The DC Operations Clerk position will be based in our Sumner, WA location!

For the state of Washington only, the pay range is $26.00 to $31.00, depending upon qualifications, experience, and other considerations permitted by law. Commission/Bonus Plan: Platt Distribution Center Bonus Plan

Summary
The Distribution Center Operations Clerk is responsible for assisting in customer service and inventory control tasks in relation to daily operations between the Distribution Center and the branch locations. Tasks performed by the clerk include: data entry, communication such as answering phones and e-mails, filing paperwork, investigating inventory discrepancies, problem solving customer service situations, and helping to answer questions for employees, customers, and vendors.

What You'll Do

• Contribute to a culture and environment focused daily on employee safety and a safe work environment. Assume responsibility for immediately addressing safety concerns
• Generate all necessary information required for special orders
• Coordinate special, last-minute shipping requests with the Shipping department, expediting any orders, as necessary
• Trace orders as required and notify customers of any activity concerning their merchandise
• Research Warehouse Management System (WMS) transaction logs to correct or verify any outstanding issues
• Research and correct any branch variances
• Assist with lost and found merchandise in the warehouse
• Assist in any inventory corrections needed as discovered throughout the workday
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventories count, etc., in a courteous and efficient manner
• Report any customer feedback to management, including any signs of customer dissatisfaction
• Answer incoming telephones calls in a cheerful, courteous, and timely manner and take messages when necessary
• Properly use and understand all computer programs and hardware necessary for completion of the job task
• Other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You'll Need

• High School or GED preferred
• 1 years of warehouse or distribution center experience
• Certification to operate forklift, hand truck, pallet jack and other warehouse equipment. Training will be provided by the company

Knowledge, Skills and Abilities

• Proficiency in all aspects of department RF scanner, Warehouse Management Software (WMS), AS400, or other systems in use at Distribution Centers
• Must be willing to be trained on all the following material handling equipment: Forklifts, stand-up reach truck, High-Reach Narrow-Aisle, Stand-Up Rider pallet Jack that conform to OSHA safety training requirements. Training will be provided by the company as needed
• Experience with Microsoft Office (Word, Outlook, and Excel) Software and the Web is required
• Ability to read, write, and comprehend simple instructions, short correspondence, and memos
• Ability to apply concepts of basic math skills to work environment
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to work overtime as needed

Working Conditions and Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold Frequently - 21% to 50%
• Exposed to bio hazardous conditions None
• Exposed to toxic or caustic chemicals which mandate attention to safety considerations None
• Exposed to electrical hazards; risk of electrical shock None
• Handles or works with potentially dangerous equipment Occasionally – up to 20%
• Travels to offsite locations None

Physical Demands

• Sit: Must be able to remain in a stationary position Constantly – at least 51%
• Walk: Must be able to move about inside/outside office or work location Frequently - 21% to 50%
• Use hands to finger, handle or feel: Operates a computer and other office machinery Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to position ones self to maintain computers in the lab, including under desks and in the server closet Occasionally – up to 20%
• Climb or balance: Must be able to ascend/descend on a ladder Occasionally – up to 20%
• Talk, hear, taste, smell: Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions onstantly – at least 51%

Weight and Force

• Up to 10 pounds Constantly – at least 51%
• Up to 25 pounds Frequently - 21% to 50%
• Up to 50 pounds Occasionally - up to 20%
• Up to 75 pounds None

“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”