Welcome Legal Intake Manager

Bullies suck. Our law firm exists to do something about it.

In the process, we always try to show up with Compassion, Grit, and Poise. If we're speaking your language, please keep reading!

Our fast-growing Casper, Wyoming law firm is looking for a Welcome Manager and Legal Intake Specialist—or as we like to think of it—a Manager of First Impressions. If you have previous customer service experience, sales experience, or have ever been interested in working for a law firm but don't yet have any formal legal education or real-world law firm experience, this might just be the perfect opportunity for you! Whatever your background, you should be reliable and committed to providing maximum value in whatever you do.

Are you a person-focused, detail-oriented person who genuinely cares about people who are hurting, scared, or confused and in real need of substantial help? Do you want to join a team of awesome folks? If so, we’d like to hear from you! We are looking to add to our team of high performers and are eager to reward and incentivize the right person who helps the firm push forward with its history of first-class results.

If this sounds like you, please apply today!

$40,000 - $50,000 yearly

We love the work we do. And that’s a good thing because litigation is challenging and demanding. This is a fast-paced job and will require solid organizational skills and the ability to consistently and accurately multi-task and complete a variety of tasks.

You should expect a decent amount of repetition with this job, but each day will be somewhat different than the next, especially in the specific personal interactions you have with others. This position is very socially focused and above all requires a "how can we help make your life better?" attitude. You should be committed to communicating efficiently to get the information we need to help those who call the firm and working to build and maintain a meaningful connection in a relatively brief period of time. You will have guidance but will also be expected to follow established guidelines and procedures during the intake process. You also need to be great at firm yet friendly follow-up and follow-through. To that end, this is a sales-focused position; at times you will need to be persistent and persuasive. Lastly, we win and lose together. We are a team so you must be willing to jump in and roll up your sleeves to help out others on the team when necessary.

We are committed to professional development and showing appreciation to everyone who makes valuable contributions to our team. If you are hired, you will work with a team of conscientious and loyal people who work hard to do the job right the first time and take pride in the work we do. We are building a legal team of paralegals and support staff who feel the same way about this work and who want to develop and hone their skills.

You need to be comfortable doing this stuff:

• Talk with and listen well to new people on the phone daily
• Enter detailed information from intake calls in the firm's case management system
• Track intake and conversion-related metrics and data
• Schedule strategy sessions for Potential New Clients (PNCs)
• Take payments from PNCs or current clients
• Follow-up with non-responsive PNCs
• Maintain clean and welcoming office space and conference room for clients, other guests, and our team
• General clerical (sorting, scanning, mailing), filing, and secretarial duties
• Communicate effectively and professionally with our attorneys, paralegals, and other team members about the status of the tasks assigned to you

• Service-oriented and client-focused
• Cooperative and sociable
• Empathetic and supportive
• Persuasive
• Accommodating and eager to help
• Dependable and able to deliver consistent, reliable results
• Able to finish tasks consistently and on time while being accurate, detailed, and thorough
• A boss calendaring meetings and deadlines
• Eager to perform a variety of tasks
• Comfortable with or able to use basic technology and software (copying, adobe, Google Calendar)
• Ongoing willingness to learn
• Skilled at identifying the next thing needed to maximize value you provide to your team
• A team player

In all we do, we are guided by three key characteristics or core values:

• Compassion: We understand legal problems create life problems and care enough about our clients to tackle both.
• Grit: We have the passion and perseverance to finish whatever we start.
• Poise: We are good-humored and gracious—especially under pressure.

We believe our clients should be empowered to rise up against big insurance, corporations, and the government to protect their freedom, financial futures, physical well-being, and peace of mind. We believe there is a better way to help hurting people through the upfront relationships we build and the downstream results we fight for every day.

We crave honest communication. This ensures we help everyone on our team create the lives and careers they want while empowering our clients in the process.