- 7 years of experience in a technical business-facing (face-to-face) role with a Retailer or similar preferred
- Excellent oral and written communication skills are required – Ability to speak to traders confidently
- In-depth Functional / Industry Knowledge is required – OMS/Retail
- Highly flexible and adaptable to change
- Strong communication and interpersonal skills, along with a solid technical background are essential, as is the ability to multitask in a fast-paced environment
- Good understanding of software development lifecycle
- Ability to manage multiple issues in parallel and adapt to changing priorities
- Experience working in Onsite/Offshore models, in particular, supporting US business lines
- Experience in incident management, understanding of ticket workflows, and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory
- Problem resolution in an analytical and logical manner to troubleshoot root causes and resolve production incidents
- Works closely with other technology teams such as Development, Vendors, Infrastructure, and other software support teams
TECHNICAL SKILLSET:
Must have: IBM Sterling OMS, XML, Java, JSON, Jenkins
OMS – experience is required in Sterling OMS and Microservices experience is necessary and
In-depth Functional / Industry Knowledge is required – OMS/Retail
Expert / Extensive Knowledge of SQL is required to assist own teams during debugging.
Oracle/MS SQL/ Sybase
Good to have, Scripting and automation (Python, Perl, PowerShell)
Middleware, MQ/Tibco, WebLogic
Java experience is mandatory but good to have – The ability to read and understand code
monitoring tools. JIRA/Service Now.
Responsibilities
- OMS – experience is required in Sterling OMS and Microservices experience is necessary.
- FIX Messaging/Format experience
- 6 years of experience in a technical business-facing (face-to-face) role with a Retailer or similar preferred.
- Excellent oral and written communication skills are required – Ability to speak to stakeholders confidently.
- In-depth Functional / Industry Knowledge is required – OMS/Retail
- Highly flexible and adaptable to change.
- Strong communication and interpersonal skills, along with a solid technical background are essential, as is the ability to multitask in a fast-paced environment.
- Good understanding of software development lifecycle
- Ability to manage multiple issues in parallel and adapt to changing priorities.
- Experience working in Onsite/Offshore models, in particular, supporting US business lines.
- Experience in incident management, understanding of ticket workflows, and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory.
- Problem resolution in an analytical and logical manner, to troubleshoot root causes and resolve production incidents.
- Works closely with other technology teams such as Development, Vendors, Infrastructure, and other software support teams.
Job Type: Full-time
Salary: $100,000.00 - $120,000.00 per hour
Experience:
- IBM Sterling: 10 years (Preferred)
- Order management system: 8 years (Preferred)
- Java: 9 years (Preferred)
- Microservices: 9 years (Preferred)
Work Location: On the road