13-Retail Art Materials-Store Manager-Cincinnati, OH

Description

JOB PURPOSE: Responsible for managing store operations; recruitment, training, supervision and development of store staff; driving revenue by promoting the business in the community, building customer relationships; ensuring customer needs are met, complaints are resolved, and service is quick and efficient.

RESPONSIBILITIES

• Store Operations
  • Accountable for opening and closing the store following procedures documented in the company procedure manual.
  • Demonstrate the ability to assist customers, when needed, with monetary exchanges, refunds, store charges.
  • Maintain knowledge of product and product availability to increase sales and provide customer satisfaction.
  • Responsible for monitoring the transfer of the bank deposit from the store to the bank and reviewing the returned bank deposit receipts for its accuracy.
  • Manage merchandising set ups and layout changes according to retail standards.
  • Manage inventory, which includes receiving, inventory counts, adjustments, shelf labeling, and price changes to control product price and volume accuracy.
  • Oversee/monitor the staff in regular store maintenance and housekeeping to ensure store cleanliness and safety of employees and customers.
  • Ensure that all memos and emails are read and requests are accomplished in a timely manner.
  • Perform month end and year end procedures following procedures documented in the company procedure manual.
  • Maintain a thorough knowledge of store processes and procedures.
• Staff Management
  • Hiring and retaining of employees to create a professional, customer-oriented staff.
  • Schedule staff within designated store hours to efficiently serve customers according to budget.
  • Review timesheets and make necessary adjustments to accurately record staff work hours.
  • Facilitate training and development of staff to provide an understanding of store operations and to develop skills essential to job performance.
  • Provide direction to the team to ensure store tasks are completed in alignment with store goals.
  • Periodically evaluate staff; take progressive disciplinary action as necessary and document through timely communication with direct supervisor and/ or company president.
  • Terminate an employee’s relationship with the company when they do not or cannot perform to standards set by management.
  • Facilitate staff meetings to communicate company and store business and as a forum for employees to express concerns, ask questions and offer suggestions.
• Business Development
  • Provide input to supervisors and company president concerning staff, customer needs, new products requests, competition and pricing.
  • Create and maintain connections with local artists and art educators to drive traffic and grow the business.
  • Establish and maintain customer relationships.
  • Efficiently oversee store social media accounts with an emphasis on professionalism and broadening the customer base.
  • Maintain a professional demeanor when relating to superiors, coworkers and customers.
  • Comply with company policies and procedures.

Qualifications

SKILLS/COMPETENCIES

• Demonstrate the ability to lead and motivate a staff.
• Possess interpersonal skills crucial for relating with superiors, coworkers and customers.
• Must have excellent written and oral communication skills, and be computer literate with basic arithmetic skills.
• Must be comfortable in an academic environment and capable of developing business with area schools and non-profits.
• Must be proficient in social media according to local store needs.
• Capable of handling multiple tasks; is self-directed and highly motivated.
• Demonstrate the ability to organize, plan and execute with confidence and flexibility.
• Demonstrate good judgment in decision-making and handling of confidential or sensitive materials.
• Possess the aptitude for learning procedures, applied learning and the ability to recognize these skills in others.
• Ability to set realistic store goals according to company needs.

EXPERIENCE

The successful candidate should have previous experience in retail store operations, customer service, staff supervision and an art materials background.