Senior IT Consultant

What's an average day like?

The clients you’ll work with are exclusively Capital Management (likely Venture Capital, Private Equity, or Hedge Funds) and Life Sciences Organizations firms. These clients are very friendly and enjoyable to work with. Pliancy prides itself on working with clients who respect our team and expertise. You’re treated as one of their own, not as an outside individual. You’ll get to collaborate with teammates to solve interesting, important challenges, all of whom have a passion for technology and helping people. If you love innovating, building relationships, and collaborating with fellow team members, you’ll love our culture.

A typical week is a mix of short onsite visits and remote support of local clients in addition to remotely supporting and mentoring fellow Consultants within our West Coast Pliancy regions. You will be consulting with your primary clients, researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests. When not scheduled at your clients’ sites or handling remote requests, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.

You’re an attentive, curious person who loves connecting with the people you support and working in a team environment. To you, clients are people, not cases to solve — you build relationships, and as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You are skilled at using your professional experience to solve problems with your team and implement them with your clients. You look out for your people and they’re grateful for your responsiveness. You are always looking for ways to make your team’s work and client experience better. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of these tools.

• Driving the adoption of forward-thinking technology in a rapid-growth environment
• Identifying unique cutting-edge solutions to business problems leveraging technology
• Providing high-touch support to executives, executive assistants, and staff
• Troubleshooting day-to-day technical issues and assisting with daily requests
• Coordinating the IT operations for clients
• Training and assisting with the use of tools and technology to meet business needs
• Collaborating closely with Managing Consultants to provide in-depth knowledge and guidance to Consultants
• Serve as a team-specific subject matter expert for colleagues to assist with issue routing and escalation.
• Document client processes, procedures, infrastructure, credentials, and regularly update and organize the client knowledge base 
• Assist MCs with screening and resume review for new team members within our West Coast Pliancy region
• Collaborate with MCs to assist team members with billing guidance and utilization concerns

Should have

• 5 years of general IT support experience
• Soft skills (leadership, relationship-building, stress management)
• Incredible sense of pride and passion for what you do with a team-centric mentality focused on succeeding together (collaboration, communication, documentation, improving processes)
• Strong communication skills - Prompt and articulate emails, Slack messaging, and ticket notifications for keeping the client and team informed
• Experienced and comfortable supporting executive teams
• Experience using Professional skills to solve business needs independently
• Collaboration - Ability to encourage camaraderie and work cooperatively within a team
• Empathy - Careful listening and understanding of peers
• Time Management - Ability to manage multiple tasks and schedules with clients and consultants
• Attention to detail - Assist with the coordination of client projects, organize data and allocate consulting resources
• Extensive macOS and Windows Desktop experience
• Strong proficiency with MDM (Device posturing) experience
• Strong Working Knowledge of Active Directory / Azure AD
• Experience with Common SaaS Offerings (including but not limited to Microsoft365 / Box / Dropbox / Egnyte)
• Working functional knowledge of Public Cloud (Particular emphasis on IaaS and PaaS Technology - AWS, Google Cloud, Microsoft Azure)
• Aptitude (Ability to learn new technologies quickly)
• Troubleshooting (Ability to work through issues methodically)
• General understanding of network fundamentals including wireless mesh networks
• Authorization to work in the USA for any employer

Nice to have

• Prior experience supporting Capital Management (VC/PE/Hedge)
• Prior experience supporting Life Sciences Firms and their lab environments
• Experience implementing Compliance Controls (related but not limited to RIA or SOX)
• Video-conferencing/AV experience
• Experience with cloud ID services, Okta / DUO and other MFA/SSO providers
• Process Improvement - analysis of ticket trends and proactively looking for ways to improve the client and consulting experience.
• Solid understanding and experience of the client and consulting lifecycle 
• PowerShell & Scripting
• VoIP Support & Management
• Google Workspace Administration experience

Benefits