Technical Content Intern

Job Description: Pluralsight is the technology workforce development company that helps teams build better products by knowing more and working better together. Using our Skills and Flow products, teams can develop critical skills, improve processes and gain insights through data. We build this exciting product ecosystem by working with smart people and uniting behind a passion for what tech can create. We’re a group of good-natured, nimble go-getters dedicated to helping people and businesses build better with technology. That means when we see opportunities to create, we go for it. We don’t let the unknown stop us from solving challenges and winning together. And most importantly, we treat each other like adults. If you can see possibilities where others see problems, have candid conversations to ensure all voices are heard and thrive in a collaborative environment, you’ll do some of the best work of your career here. The role of Technical Content Intern involves overseeing the production experience for Pluralsight authors, with the aim of achieving key production metrics for speed, quality, and learning effectiveness. This includes supporting authors in meeting Pluralsight's high code quality, audiovisual, technical, and design standards to publish interactive content that is accessible to learners in a timely manner. The Technical Content Intern places particular emphasis on ensuring that the needs of our global learners are taken into account, helping authors understand how each step of the process creates value for both the learner and the buyer. To succeed at this internship you will need strong project and time management, good communication skills, and some critical thinking. Who you’re committed to: A learner-first approach that prioritizes the needs of our audience above all else Effective project management skills, with the ability to identify what needs to be done, when, and how to get there, while also rallying others around the project A mindset of creative problem solving that is open to new ways of thinking and doesn't settle for the status quo A positive attitude focused on understanding problems and finding solutions A team-focused approach that is collaborative and willing to lead or follow as needed A desire for continuous learning and improvement, with the ability to quickly adapt to changing conditions and provide and receive feedback with tact and humility The ability to work effectively in a fast-paced, agile environment that is constantly changing Strong interpersonal skills and the ability to work independently while maintaining a high level of attention to detail. What you’ll own: Prioritizing the learner in all decisions, while working directly with authors Helping authors with lab production and project instruction standards to support learning efficacy for a global audience Proactively addressing risks and changes to minimize large-scale issues Troubleshooting author setups, tooling issues, and unit tests Reviewing submitted materials for quality compliance and providing constructive feedback to help authors improve Monitoring customer feedback and support tickets, and updating published content to align with recent changes Communicating effectively with a customer service approach and helping to identify tooling issues Helping the team with add-hoc projects as needed Experience you’ll need: A current undergraduate junior at an accredited university/college pursuing a degree in computer science or a similar major Foundational knowledge of programming and the ability to read and understand at least one programming language Knowledge of or interest in learning best practices in software testing and ability to create, proofread and edit technical documentation Strong professional communication skills, both written and verbal Excellent time management and customer service skills Familiarity with GitHub, Bitbucket, GitLab, or similar code hosting platforms is a plus. #LI-SW1 #LI-Remote Pluralsight is the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights. We’re a community of growth seekers and lifelong learners who are out to do big things that make a difference in people’s lives, and we’re looking for curious, talented people to join us. Our culture of trust, autonomy, and genuine collaboration create an environment where you’ll grow as a human and as a professional. Because to us, your growth is our growth, and vice versa. We Are Pluralsight