Laboratory Information Systems Lead Analyst

Position Summary:

Assists Laboratory Director in the coordination, development, implementation, and ongoing maintenance of the integrated Laboratory Information System to support the delivery of laboratory services and laboratory information throughout the Philadelphia Department of Public Health.

Duties and Responsibilities:

• Provides assistance in the daily operation, installation, and ongoing support of the Laboratory Information System (LIS).
• Performs the maintenance of the LIS tables, files and dictionaries insuring the LIS is updates with current laboratory information.
• Provide oversight to LIS upgrades/updates, operation processes, workflow and enhancements.
• Generates standard and adhoc reporting as requested and assist in performance dashboard development.
• Assists in developing and delivering training on the LIS to lab operations/testing staff and outside approved users (DDC, AHS, TBC, MEO and Prisons).
• Assists the laboratory departments in defining and updating the test database.
• Assists in the implementation and testing of instrument interfaces.
• Develops/revises the systems to ensure efficient laboratory workflow.
• Works with the vendor to ensure any changes to the database do not adversely affect the LIS or laboratory operations.
• Validates any changes/updates to the database to ensure performance as designed
• Develops and delivers training programs to users of the system.
• Assists in the support, monitoring and updating of the following interfaces: Point-of-Care, Orders/Results with E-Clinical Works, Siemen’s Envision and Reference lab (Quest).
• Supports the Lab Web Portal use by outside clients
• Prepares system workflows and interoperability diagrams as needed.
• Assists in the implementation/updating of LOINC and CPT coding entries.
• Manages the development of testing plans for any changes to the LIS or any other areas where a change in the systems, software, interfaces, forms, formats, policies, procedures, etc. would affect the LIS or any computer supported functions related to laboratory.
• Works collaboratively and communicates effectively with Health IT, Disease Control, Ambulatory Health and Electronic Health Records IT staff to build new tests and resolve HW/SW issues.
• Generates and responds to problem tickets in the LIS Vendor and Health IT (SysAid) systems.
• Facilitates and assists in the resolution of hardware issues where appropriate.
• Assists in the execution of the testing plans and the validation of the proper operation of the LIS and any interfaced systems or instruments.
• Participates and provides input on decisions related to the LIS.
• Participates and facilitates ongoing meetings to address issues and problems related to LIS.
• Creates procedures related to LIS system build and CLIA guidelines.
• Assists Lab Director in CLIA inspections, policies and procedures.
• Ensures system security measures meet HIPPA/security and privacy requirements.

Skills Required:

• Excellent verbal, written, presentation and communication skills
• Strong organizational and problem-solving skills.
• Ability to collaborate with and integrate the interests of various laboratory disciplines.
• Commitment to strong customer service objectives.
• Ability to collaborate with or integrate interests of various Health Department entities and disciplines.
• LIS programming/ Report writing
• Software Quality Assurance testing
• System to System interface design, development, and troubleshooting

Education and Experience:

• Baccalaureate degree in Medical Technology, Clinical Laboratory Science
• Biology, Chemistry or related sciences.
• Second degree or demonstrated studies in Computer Science or Management Information Systems preferred.

Essential Functions:

• Familiar with Office 365, VPNs, web-based collaboration tools.
• Diagnoses and resolves advanced hardware and software issues with desktop, laptop and mobile equipment.
• Follows PDPH IT practices including use of ticketing and asset tracking systems and other communication tools, developing and maintaining internal documentation, and communicating with PDPH staff
• Ability to travel to other sites as needed

Equal Opportunity Employment:

PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law.

Americans with Disabilities Act:

Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law.