What are the responsibilities and job description for the Content Administrator position at PNC Financial Services Group?
Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Content Administrator within PNC's Treasury Management organization, you will be based remotely and can sit anywhere within the PNC footprint, except for Colorado, Hawaii, Alaska.
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Job Description
Manages content and all content related tasks for all supported business units. Provides maintenance and regular updates for the content management system to remain effective and efficient. Ensures that materials adhere to PNC branding guidelines.
Maintains current content and proactively develops new content based on product news/updates. Works with experts on unanswered questions, conducts annual content reviews throughout the business, and ensures content is in one voice, client centric, and customized. Manages proofreading and coordinates supporting documents/exhibits. Maintains proficiency with content management software educating other team members on new releases/updates and tools. Catalogs and disseminates incoming requests.
Maintains a high level of knowledge of supported products and services by participating in training sessions, reviewing internal and external communications and applying this knowledge to administration/management of related content.
Identifies and manages inherent risk associated with development and distribution of requests for proposal/requests for information in a highly regulated and competitive industry.
Undertakes self-education on technology and tools through training modules, attending conferences, web-exes and other available resources.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Competencies
Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
Data Gathering and Reporting – Knowledge of and ability to utilize tools, techniques and processes for gathering and reporting data in a particular department or division of a company.
Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Industry Knowledge – Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.
Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Organizational Savvy and Politics – Knowledge of organizational politics and political tactics; ability to effectively navigate formal and informal communication and decision-making channels.
Proofreading – Knowledge of, and ability to correct, spelling, punctuation and grammar in text.
Research and Verification – Knowledge of research tools, techniques and resources and the ability to obtain and validate information that needs to be published.
Work Experience
Roles at this level typically require a university / college degree, with 2 years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Education
Bachelors
Additional Job Description
Base Salary: Commensurate with skills and experience.
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC .
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Content Administrator within PNC's Treasury Management organization, you will be based remotely and can sit anywhere within the PNC footprint, except for Colorado, Hawaii, Alaska.
.
Job Description
Manages content and all content related tasks for all supported business units. Provides maintenance and regular updates for the content management system to remain effective and efficient. Ensures that materials adhere to PNC branding guidelines.
Maintains current content and proactively develops new content based on product news/updates. Works with experts on unanswered questions, conducts annual content reviews throughout the business, and ensures content is in one voice, client centric, and customized. Manages proofreading and coordinates supporting documents/exhibits. Maintains proficiency with content management software educating other team members on new releases/updates and tools. Catalogs and disseminates incoming requests.
Maintains a high level of knowledge of supported products and services by participating in training sessions, reviewing internal and external communications and applying this knowledge to administration/management of related content.
Identifies and manages inherent risk associated with development and distribution of requests for proposal/requests for information in a highly regulated and competitive industry.
Undertakes self-education on technology and tools through training modules, attending conferences, web-exes and other available resources.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Competencies
Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
Data Gathering and Reporting – Knowledge of and ability to utilize tools, techniques and processes for gathering and reporting data in a particular department or division of a company.
Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Industry Knowledge – Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.
Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Organizational Savvy and Politics – Knowledge of organizational politics and political tactics; ability to effectively navigate formal and informal communication and decision-making channels.
Proofreading – Knowledge of, and ability to correct, spelling, punctuation and grammar in text.
Research and Verification – Knowledge of research tools, techniques and resources and the ability to obtain and validate information that needs to be published.
Work Experience
Roles at this level typically require a university / college degree, with 2 years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Education
Bachelors
Additional Job Description
Base Salary: Commensurate with skills and experience.
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC .
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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