Salary Resume Critique Job Openings

Application Support Lead - Contractor

pnc
Pittsburgh, PA Contractor
POSTED ON 5/19/2024

Position Location: Remote


Summary:

Troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.


Job Responsibilities:

• Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations

• Perform code upgrades without supervision.

• Be responsible for, and master multiple subject matter areas of responsibilities.

• Identify and document best practices within their subject matter areas of expertise.

• Provide continuous process improvement suggestions.

• Maintain and document Standard Operating Procedures.


Skills:

• Complex troubleshooting in a mission critical production environment.

• IT Customer Service/Problem Management Resolution experience.


Must Have Skills / Experience:

- Hadoop

- Informatica


Nice to Have Skills / Experience:

- Teradata/Oracle


Soft Skills:

Leadership experience

Good communication

Time Management


Education/Experience:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required or equivalent work experience.

• 8 years experience required.

Hourly Wage Estimation for Application Support Lead - Contractor in Pittsburgh, PA
$46.10 to $59.48
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