Quality Manager Sr

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Manager Sr. within PNC's ET&S organization, you will be based in Rocky Mount, North Carolina. This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager’s discretion.



This position requires strong leadership, analytical and critical thinking skills. The Manager will be responsibility for leading the Remediation Production Review team that consist of Production Leads, Production Betas, Production Quality Managers and Production Reviewers. The Manager will manage the daily production for each remediation project focusing heavily on meeting the customer's deliverable deadline with heavy emphasis on established quantity and quality metrics. The Manager will be a member of the Remediation Strategic Working Group and partner closely with the Discovery & Execution Support and Production & Data Support Teams to ensure each remediation project is planned and executed upon based on the expectations of the customer.

This position requires the ability to learn and provide the leadership to utilize and maintain the RPM System Reporting, Tableau and Production Reporting, Resource Forecasting, RCSA Controls and support Audit/ETS Testing needs.

This position will be required to make critical decisions with heavy emphasis on data quality, own and manage internal job aids, focus on process improvements, be a strong communicator and work with all levels of management.

Job Description

• Defines and oversees the execution of the quality management systems. Communicates strategy to quality team. Leads managers and/or people and serve as an advocate for the quality program.
• Ensures the quality program and strategies are established, maintained and enhanced to support the business needs for meeting data quality standards and expectations.
• Oversees the timely and proper execution of the quality control program for unit(s) of responsibility. Manages and is responsible for achieving desired business results.
• Leads the initiation and follow-up of corrective action requests and preventive measures to achieve cost of quality targets. Investigates and addresses root causes and trends with internal and external non-conformances.
• Supervises, manages and develops quality staff and manages individual performance.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies

Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

Customer Support Policies, Standards and Procedures – Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.

Effectiveness Measurement – Ability to measure the quality and quantity of work effort for the purpose of improvement.

Internal Controls – Knowledge of and ability to create, implement, evaluate and enhance processes in internal controls.

Quality Management – Knowledge of quality management methods, tools, and techniques used to create and support an environment that meets the needs of the organization.

Regulatory Environment - Financial Services – Knowledge of and ability to help an organization adapt to applicable federal, state, local, and company-specific regulations, policies, and guidelines affecting business practices.

Work Experience

Roles at this level typically require a university / college degree, with 5 years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Base Salary: Commensurate with skills and experience

Benefits

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.