Technology Solution Center Manager

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Technology Solution Center Manager within PNC's TSC –Client Delivery Services, you will be located at Two Tower Center, East Brunswick, New Jersey, 08816.

Travel to Scranton, Hampden, Little Falls and Boston required

Responsible for all the technology service duties within the CNJ, NNJ, Boston, NEP and CPA markets. This person will lead a team of 15 staff across those areas. Daily this candidate will manage all projects, incidents and requests in those areas and ensure staff is meeting customer expectations and delivering the best customer experience. This candidate will be responsible for visiting its team members several times a year as well as visit and get a pulse from key leaders throughout the markets.

Job Description

• Delivers Technology products and services in alignment with business needs and objectives, while being responsible for multiple teams/departments within the Enterprise Infrastructure function.
• Contributes to infrastructure planning, development strategies/initiatives, and product lifecycle/service orientation. Determines current and future enterprise infrastructure needs, as well as implements best practices for technology architecture and management.
• Oversees project/program/portfolio management responsibilities. Directs financial management and risk management capabilities.
• Contributes to a stable and secure environment including incident management, product health/patching, and the asset management lifecycle.
• May communicate with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.
• Directs, motivates, and develops the organizations staff to maximize their individual contribution, professional growth, and efficacy on a team. Collaborates with other technology teams to provide service and support for new and existing technologies.  

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies

Hardware Infrastructure – Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments.

IT Environment – Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.

IT Industry: Trends & Directions – Knowledge of and ability to analyze marketplace experiences, developments and trends related to the function of Information Technology (IT).

IT Service Management (ITSM) – Knowledge of and the ability to utilize a variety of management skill sets and technical tools to ensure quality and high standards in IT services.

IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

System and Technology Integration – Knowledge of the features and facilities of systems, and the ability to integrate and communicate among applications, databases and technology platforms.

Work Experience

Roles at this level typically require a university / college degree, with 5 years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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