Tote Services Representative

Description

As a leading manufacturer and distributor of medical supplies and equipment for healthcare simulation and education, Pocket Nurse provides solutions and services that create hands-on learning experiences for the next generation of healthcare professionals. Our small business philosophy is, “Use your best judgement every day.” Not only do we give team members the guidance and tools to succeed, we give them autonomy to do their best for the company to succeed.

The Tote Services Representative is responsible for building and maintaining customer relationships by handling all aspects of the tote order process from the initial contact to order fulfillment. This position is accountable for ensuring customer satisfaction through timely execution of daily job assignments and exceptional communication with customers.

Key Responsibilities and other duties as assigned:

• Provides accurate and efficient order entry and order management within the ERP system.
• Places inbound/outbound calls and emails to current and prospective customers to try to close outstanding quotations.  
• Offers additional products/services by recognizing opportunities to up-sell accounts.
• Responds to customer needs on product information including pricing, availability, substitutions, and restrictions.   
• Tracks and monitors order status and coordinates with the Supply Chain, Distribution Center, and Purchasing teams to provide accurate lead times and meet promised delivery timeframes. Proactively communicates changes that may affect order delivery process.
• Prices and submits formal quote/bid requests on tote proposals while adhering to the defined pricing on a per order/quote basis while remaining within company-approved tolerances.
• Utilizes Google Docs to enter key information regarding custom health tote quotes and orders.
• Utilizes the student health tote website to track and monitor student payments.
• Maintains excellent onsite attendance and punctuality.  
• Maintains confidentiality of Pocket Nurse proprietary business and customer information. 

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Education:

• Minimum Associate's degree in Business or a related field and 2 years of related experience or equivalent of 4 years combination of education and experience.

Skills and Experience:

• Self-starter; able to effectively manage multiple priorities and adapt to change within a fast paced working environment.
• Quality driven individual with attention to detail.
• Proactive and responsive with strong follow-through skills. 
• Must possess and be able to demonstrate strong influencing and closing skills.
• Strong keying skills including speed and accuracy.
• Strong organizational and planning skills. 
• Proficient math skills focusing on calculating profitability with costs and selling price points.
• Excellent written and verbal communication skills with an emphasis on the flow of listening and understanding customer’s needs with asking appropriate questions, explaining in easy to understand terms with a high focus on looking for ways to help the customer.
• Proficient with ERP systems, Internet, and Microsoft Office programs including Word, Excel, and PowerPoint.
• Must be available to work Monday-Friday 8:30AM – 5:00PM and overtime as required

Benefits and Compensation:

• Competitive wages and quarterly bonus opportunities.
• Medical, dental, and vision insurance coverage options.
• 401(k) plan with company contributions.
• Paid time off, paid holidays, and flexible work schedules.
• On-site fitness center, café with healthy options and free parking.
• Short-term disability insurance and voluntary long-term disability.
• Voluntary life, accident, and critical illness insurance.
• Company-wide cookouts, pot-lucks, and work-day events.
• Opportunities for career enhancements through training programs and educational programs.
• The opportunity to make a difference in the ever-growing healthcare field.

Physical and Cognitive Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.  All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis and may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to sit; talk; hear; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; lift and/or move up to 15 pounds. No employee is authorized to lift weight over 50 pounds without assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

This role requires the individual to be able to understand routine problems, opposing points of view on routine issues, and collaborate and explore alternative solutions; organize and prioritize thoughts, ideas, and own work schedule; apply common sense, analyze and make decisions which have moderate impact on the immediate work unit and monitor impact outside immediate work unit; express written and spoken word for internal and external communications, understand, interpret, and follow written and oral instructions, and complete routine and basic forms, letters, and reports; and use basic mathematical skills including ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy.

Pocket Nurse is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

Information is available here:   http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check).

Qualifications