Job Posting for Visitor Center Information Specialist at Pocono Mountains Visitors Bureau

Description

Multiple Locations: PA: Milford, Honesdale, Hawley, Stroudsburg and Jim Thorpe.

Reports To: Visitors Centers Manager

Summary

Promotes the Pocono Mountains region (the four counties: Monroe, Carbon, Pike and Wayne) and informs individuals visiting the region of the activities and amenities the bureau’s members provide.

Duties & Responsibilities

Greet and assist all visitors to the center with information (availability, reservations, things to do, places to dine) about the Pocono region.
Answer all incoming information calls and provide callers with information (availability, reservations, things to do, places to dine) about the Poconos and other tourism-related requests.
Understands and is knowledgeable on how to navigate the website, https://www.poconomountains.com/, and relay information to guests.
Read blogs and watch PTN and Pocono Mountains Magazine to learn more about member businesses and local offerings.
Understand and utilize the Kiosks located at each center; show guests how to navigate the platform and find information on the Poconos.
Enter partner referrals into partner database for referral tracking.
Prepare complete and accurate daily reports, including customer-served counts, and reservations, notation of visits from the commissioners and PMVB members (hotel, attractions).
Enter Pocono Mountains Magazine requests into consumer database.
Utilize Microsoft programs (Outlook, Word, Excel) for job related duties.
Restock brochures for guest and assist in acquiring brochures for the center. Ensure literature and product displays are neat, clean and orderly.
Clean, tidy up, and organize center:
Ensure cleanliness outside/around the building (remove cobwebs and trash, ensure sidewalks and walking areas are clear of obstacles, etc.)
Clean and wipe-down the restrooms/high-touch surfaces (Kiosks, sinks, door handles, etc.)
Restock restrooms with soap, paper towels, toilet paper, etc. when needed.
Provide a completed checklist to the supervisor at the end of the day and notify of any issues when they arise.
Properly store literature and supplies in the Visitors Center stockroom.
Maintain up-to-date inventory of supplies and member literature.
Track supplies (toilet paper, paper towels, cleaning disinfectants, etc.) on a weekly basis and report needs to the PMVB accounting department.
Assist the public in emergency situations (document situation and report to management).
Maintain accurate statistics and reference material.
Perform other duties as assigned.

Hours Per Week

10-19
20-29

Typical Start Time

9 AM

Typical End Time

5 PM

Work Remotely

This Job Is Ideal For Someone Who Is

Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects.
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.

Job Type: Part-time

Schedule

8-hour shift
Day shift
Holidays
Monday to Friday
Weekend availability

Education

High school or equivalent (Preferred)

Experience

Microsoft Office: 1 year (Preferred)
Customer Service: 1 year (Preferred)

Work Location: In person

Requirements

Requirements:

High school diploma or equivalent
Knowledge of the Pocono region and its accommodations, things to do, restaurants, events/festivals, and other happenings in the four-county region (Wayne, Pike, Monroe, and Carbon counties).
Minimum three months of related experience in customer service
Ability to write, read, and understand instructions
Customer service skills
Strong interpersonal skills
Working knowledge of Microsoft applications
Good computer skills
Extensive knowledge of the Pocono Mountains region
Ability to lift 30 pounds

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Hourly Wage Estimation for Visitor Center Information Specialist in Stroudsburg, PA

$24.28 - $30.93

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Visitor Center Information Specialist

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