Vehicle Acquisition Specialist

The primary focus of this position is to facilitate the purchase of used vehicles from customers interested in selling their cars. The typical source is Kelly Blue Book leads. Customers put in their vehicle information and are given an offer based on the condition that they report. The dealership receives these leads and assigns a Vehicle Acquisition Specialist to contact the customer and schedule an appointment to complete the transaction. Alternative sources such as Facebook Marketplace, Craigslist, referrals, etc. are welcome.

Applicants should expect to work 40 hour work weeks and enjoy the benefits of a commission pay plan. Being personable with a winning attitude will encourage higher success rates in actual vehicle purchases. Ability to clearly and effectively communicate with professionalism is required. Basic computer/phone skills are necessary. Prior sales experience is also required.

Responsibilities include daily routine management of incoming leads. Day 1 leads are to be contacted 3 times with the only exception being if an appointment is made on the first two attempts. 2 of these contacts on Day 1 leads must be a phone call and a text, optional email or additional call/text. Each day thereafter a minimum of 1 point of contact must be made, in any of the 3 available options. It is your job to get the customer in to the showroom. Do not make offers over the phone unless with management's express intent. Do not discuss vehicle condition until they are in the showroom. Introduce yourself, identify their vehicle and the offer made, express interest and make an appointment.

Upon arrival in the showroom, sit the customer down and get their keys. Deliver keys and customer name to management. Review vehicle condition with customer, this is where you remind them that their KBB offer is contingent on the condition they input online. KBB is very direct when a customer puts in no damages, a big warning box comes up and says “Are you sure your vehicle is in perfect condition, only 4% of the vehicles we appraise are in this condition?” Chat and answer customer questions until the appraisal is complete.

Review appraisal with customer and go over both their condition report, as well as the dealer appraisal reflecting condition at present. Negotiation is possible in some cases but it is our preference to make the first offer the final offer.

All paperwork must be complete before coming back to management. If there is a title, make sure that they do not sign it. If there is a lien, make sure you get the payoff information. Have all paperwork in packet completed along with registration, title, lien release, and drivers license copy. Registration is only required in deals without a title. If there is no title, a duplicate title fee of $30 will be assessed. If there is a title with a lien on it but no payoff, the customer must provide an original copy of the lien release; scanned or emailed lien releases are not acceptable.

If there is an unsatisfied lien, the turn around time is typically 10-14 days “depending on the lender.” If there is a clear title and it is presented, the folder is complete and goes to accounting before 2pm, the check will be cut same day. If the customer is waiting, accounting should be notified. If after 2pm, the check will be available the following day by 10am. Mailing the check is an option but only offer if appropriate or requested.

If at any time you have questions, concerns, or require assistance, you are encouraged to notify management so that we can be as successful as possible.

Pay per unit purchased (draw)

1-10 units = $150 per unit

11-20 units = $200 per unit (retro)

21-30 units = $250 per unit (retro)

31-40 units = $300 per unit (retro)

Must Clock in and out every day