PUBLIC SAFETY COMMUNICATIONS SPECIALIST (SALARY AS OF 7/1/2024)
Job Posting for PUBLIC SAFETY COMMUNICATIONS SPECIALIST (SALARY AS OF 7/1/2024) at Polk County
Under general supervision, operates a complex communication system for the Polk County Sheriff’s Office; responds to emergency and administrative calls and dispatches public safety and public service personnel and equipment.
SPECIAL REQUIREMENTS:
- Operates a computerized radio console and paging encoder system; receives and transmits radio messages; broadcasts pertinent information as required.
- Operates an enhanced 911 system and a telephone console; receives and relays messages; directs requests for assistance for police, fire, and ambulances to the appropriate agency; prioritizes calls for service and dispatches in appropriate order; operates a recording device.
- Maintains a complete log of telephone and radio calls received and transmitted via a computerized dispatching system in accordance with Federal Communication Commission regulations.
- Inputs data into the computerized dispatching system to produce information for mandated and management reports; enters information into the computer; enters, files, cancels, and verifies data on warrants issued by courts in accordance with applicable state and Federal laws; maintains files and records of no-contact orders issued by the courts; performs tests of emergency communications equipment.
- Retrieves on-line data and paper file information from a variety of sources and relays information to the appropriate destination.
- Receives and directs messages, inquiries, and information requests from the public to the appropriate source; releases impounded vehicles in accordance with the applicable laws; maintains building security during non-office hours.
- Performs related duties as assigned.
- Knowledge of Federal Communication Commission rules and regulations.
- Knowledge of Polk County boundaries of jurisdiction.
- Knowledge of State laws pertaining to civil and criminal procedures.
- Knowledge of two way radio communications systems, computer-aided dispatch system, and dispatch policies and procedures
- Knowledge of the organization of the Polk County Sheriff’s Office.
- Knowledge of first aide and basic emergency medical dispatch procedures.
- Knowledge of procedures for entering and retrieving information from the IOWA System, National Crime Information Center (NCIC) Systems, and the National Law Enforcement Teletype System (NLETS).
- Knowledge of laws and requirements on working with confidential information and ability to maintain confidentiality of information.
- Ability to verbally communicate accurate information distinctly, accurately, and concisely in a non-emotional manner.
- Ability to effectively listen and elicit appropriate information.
- Ability to operate a two way radio.
- Ability to operate a personal computer utilizing a windows software environment.
- Ability to process electronic mail and utilize word processing software.
- Ability to operate a tele-communications system for the deaf.
- Ability to reason logically, react calmly and quickly, and maintain composure under stress.
- Ability to keep accurate records and to make verbal and written reports.
- Ability to work in close proximity with co-workers.
- Ability to sit for extended periods of time.
- Skill in dealing with people and situations in a professional and tactful manner.
- Ability to follow standard operating procedures of the Polk County Sheriff’s Office.
- Ability to operate common office equipment such as a facsimile machine, copy machine, time clock, and shredder.
- Demonstrated ability to perform accurate and efficient data entry.
- Ability to hear a conversational voice.
- Ability to read fine print on documents and computerized screens.
- Ability to establish and maintain effective, professional relationships with people from all sectors including other staff, law enforcement personnel, medical personnel, and the general public.
- Graduation from high school or equivalent education, and
- Six months experience operating radio communication equipment, or
- Any equivalent combination of training and experience that will have provided the required knowledge, skills, and abilities.
SPECIAL REQUIREMENTS:
- Candidate must pass a written examination and data entry test.
- Iowa On Line Warrants and Articles and National Crime Information Center certification is required within six months of hire.
- Completion of Communications Field Training required within six months of hire.
- Completion of forty hour BASIC Telecommunications program through the IOWA Law Enforcement Academy within one (1) year of appointment is required.
- Completion of Emergency Medical Dispatching certification within one (1) year of appointment is required.
- Candidate must have corrected or uncorrected vision of not less than 20/20 in both eyes and pass the Ishihara Test for Color Deficiency.
- Candidate must have normal hearing in both ears with or without use of hearing aids.
- A drug screen is required prior to final offer of employment.
- A criminal background check is required.
Advanced annual entry salary of up to 12% for prior experience.
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Salary.com Estimation for PUBLIC SAFETY COMMUNICATIONS SPECIALIST (SALARY AS OF 7/1/2024) in DSM, IA
$61,588 to $80,618
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Job openings at Polk County
Polk County
IA 50109, IA
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Polk County
Des Moines, IA
Full Time
Polk County
Des Moines, IA
Full Time
Polk County
IA 50109, IA
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PUBLIC SAFETY COMMUNICATIONS SPECIALIST (SALARY AS OF 7/1/2024)
Polk County, Des Moines, IA
Des Moines Public Schools, Des Moines, IA