Print Admin

Core Function:

This role is performed by providing Output Management Services to support external and internal accounts. Activities include providing primary output support for Mainframe systems. Job responsibilities for this role include, but are not limited to, the following: Daily monitoring of the print queues to manage capacity, manage client issues via calls, emails, or trouble tickets, manage change tickets via online tools, work in coordination with the client's technical support and the Helpdesk, assist with software and system upgrades, and provide support to special projects and migrations as requested.  After hours support is required.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

• Must maintain accountability of client output management at all times.
• Must have a solid working knowledge of Mainframe print software.
• System technical skills needed to provide support multiple mainframe environments.
• Administrative skills needed to maintain printer definitions, process work orders, and change requests.
• Mainframe installation, configurations, applications integration, and deployment.
• Knowledge of recommendations for optimizing system performance for capacity and volume forecasting activities designed to always ensure system resources availability.
• Knowledgeable of planning activities related to upgrades, development testing, systems architecture and migration planning.
• Understand the tools to process incidents and service requests.
• Assist with Disaster Recovery exercises.

Minimum Knowledge, Skills and Abilities required:

• Advanced skill level in z/OS or MVS Systems Programming – installations and upgrades
• Additional Knowledge helpful: VPS, CA Spool, LRS
• Skillful with system programming; problem determination, and MVS Mainframe support.
• Able to apply & maintain license keys.
• Advanced technical support for Print Disaster Recovery Testing
• Able to work in a team environment and able to work independently with minimal Management supervision.
• Good writing & communication skills are a must

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand, and move about to accomplish tasks, particularly for long distances or moving from one work site to another.  Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients, and Vendors. Must maintain composure in a fast paced, high-quality environment where personal and team accountabilities are the defining factors.