What are the responsibilities and job description for the Tape Operator position at Pomeroy?
Job Description
RS Tape Operator:
General Function: Perform basic Computer Tape Operator duties per documented processes and procedures. These tasks include and are not limited to media operations mounting/demounting of media, performing system commands, assisting customers via phone and email, interacting with hardware included placing service request via phone/electronically and processing of inter-site media movement and evidence retention.
Essential Duties & Responsibilities:
Job Types: Full-time, Contract
Pay: $15.75 per hour
Expected hours: 40 per week
Schedule:
Sterling Forest, NY (Required)
Company Description
Pomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe.
Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.
Pomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe. Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.
RS Tape Operator:
General Function: Perform basic Computer Tape Operator duties per documented processes and procedures. These tasks include and are not limited to media operations mounting/demounting of media, performing system commands, assisting customers via phone and email, interacting with hardware included placing service request via phone/electronically and processing of inter-site media movement and evidence retention.
Essential Duties & Responsibilities:
- Perform basic computer operator commands and report any issues to Shift Lead/Supervisor.
- Minor to moderate problem determination.
- Perform minor to moderate operator commands on systems.
- Understand all mount/system messages.
- Monitor scratch pools and outstanding tape mount messages.
- Query system for outstanding mounts and/or print jobs and other latent information and provide interpretation and resolution as appropriate.
- Recognize minor to moderate hardware malfunctions and be able to resolve most problems under direction/supervision of lead personnel.
- Understand and utilize communication and work tools (phone, e-mail, turnover tools, fax, client training tools, other client specific work tools, etc.)
- Initiate detailed search for misfiled media when required. Use appropriate work tools available to provide resolution.
- Provide constructive input for shift turnover to lead personnel and replacement teammates.
- Remain current with all procedures and provide input as appropriate.
- Understand and utilize tape library and/or print tools to assist with basic computer operator functions.
- Perform Floor sweeps searching for media as needed which may include searching under/on top of equipment, under raised floor tiles etc.
- Some accounts will have added requirements like Physicality Management which may include, but are not limited to Floor Sweeps, Alarm Maintenance, above ceiling and under floor tile audits, Sprinkler audits
- Bring Alarm Maintenance or any water leaks to management's attention immediately.
- Always perform work in a safe manner.
- Escalate to the assigned client representative and Pomeroy Manager any documentation, process or procedure discrepancies and follow-up until resolved.
- Other duties assigned as required, adhere to security requirements, remain current with policies and procedures.
- Must be able and willing to learn new tasks/skills as required.
- Must be able to communicate and understand verbal, written and electronic instructions in English.
Job Types: Full-time, Contract
Pay: $15.75 per hour
Expected hours: 40 per week
Schedule:
- Day shift
- Monday to Friday
- Deskside Support: 1 year (Preferred)
- Microsoft Windows Server: 1 year (Preferred)
- Computer Tape: 1 year (Preferred)
- Data entry: 1 year (Preferred)
Sterling Forest, NY (Required)
Company Description
Pomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe.
Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.
Pomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe. Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.
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